What are the responsibilities and job description for the Call Center Representative position at Top of The Map LLC?
Overview
We are seeking a dedicated and skilled Call Center Representative to join our team. This role is essential in providing exceptional customer service and support within a high energy environment. The ideal candidate will possess strong communication skills , and the ability to handle various inquiries efficiently. As a Call Center Representative, you will be the first point of contact for clients, ensuring their needs are met with professionalism and care.
Responsibilities
- Answer incoming calls promptly and professionally, addressing clients inquiries and concerns.
- Demonstrate excellent phone etiquette while communicating with clients and team members.
- Communicate effectively in English; bilingual or multilingual skills are a plus to assist diverse client populations.
- Familiarize yourself with marketing terminology to enhance communication with clients regarding their marketing.
Experience
- Previous experience in a call center environment is preferred.
- Proficiency in data entry and computer systems is essential for managing patient information efficiently.
- Strong verbal communication skills with an emphasis on phone etiquette are required.
- Ability to analyze situations quickly and provide effective solutions while maintaining a calm demeanor under pressure.
- Bilingual or multilingual abilities are highly desirable to better serve our diverse clientele.
Join our team as a Call Center Representative where your skills will contribute significantly to enhancing client experiences.
Job Type: Full-time
Pay: $500.00 - $2,500.00 per week
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
Work Location: In person
Salary : $500 - $2,500
