What are the responsibilities and job description for the Application Support Specialist position at Top Prospect Group?
Onsite / 28-32hr / Application Support - ERPs
The Applicaiton Support Specialist provides first-level support for ERP systems, addressing user issues and troubleshooting problems. They ensure helpdesk tickets contain sufficient information for effective troubleshooting, assess ticket priority, and follow through on tickets until closure. The role involves collaborating with the IT department, documenting solutions for frequently asked questions, and maintaining a knowledgebase. Qualifications include experience with ERP systems, effective troubleshooting, MS-SQL, and preferred experience with Acumatica and Epicor, along with excellent communication skills.
Duties and Responsibilities:
- Provides first-level support for ERP systems and applications, addressing user issues and troubleshooting problems.
- Ensures that helpdesk tickets contain sufficient information for effective troubleshooting and proper routing.
- Assesses ticket priority based on the impact and urgency of the issue.
- Follows through on tickets until closure, ensuring issues are resolved in a timely manner.
- Collaborates with external consultants for advanced troubleshooting and issue resolution.
- Documents solutions for frequently asked questions and maintains a knowledgebase for user reference.
- Ensures that tickets adhere to approval workflows for effective change control.
- Supports small projects and assists in the implementation of system enhancements.
- Assists in development and maintains ERP training materials.
- Assists in data querying and report generation using MS-SQL and SSRS.
- Other tasks as assigned, such as contributing to system maintenance efforts.
Qualification Requirements:
- Associate's degree in Information Technology, Computer Science, or a related discipline, or equivalent experience.
- At least two (2) years of experience in a technical support role, preferably with ERP systems.
- Basic knowledge of MS-SQL and relational database concepts.
- Experience with technical documentation and user training preferred.
Salary : $28 - $32
