What are the responsibilities and job description for the IT Helpdesk Technician position at Top Prospect Group?
Job Details
Looking for your next IT challenge? Join us as a Help Desk Technician and build your skills in a hands-on, long-term contract role!
Long Term Contract
On Site in Lower Westchester
$25-28/hr
Tier 1 support, end user support, troubleshooting, networking, LAN, WAN, Windows, ticketing systems (SAP), hardware and software support, Linux support.
Position Overview
We are seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance to employees and visitors experiencing IT-related issues. The ideal candidate will possess strong problem-solving skills, a customer-service mindset, and the ability to effectively manage IT support tasks in a fast-paced environment.
Key Responsibilities:
Serve as the first point of contact for IT-related issues, providing support for hardware, software, and network-related concerns.
Diagnose and troubleshoot technical problems, escalating complex or high-priority issues as needed.
Assist with the installation, configuration, and maintenance of IT systems, including LAN/WAN networks, Windows and Linux systems, and related devices.
Maintain accurate records of support requests and resolutions within the SAP Network Request system.
Ensure proper follow-up to confirm issue resolution and user satisfaction.
Contribute to IT documentation, system standards, and procedural updates.
Support security administrators in system monitoring, security patching, and access control management.
Perform routine system upgrades, performance tuning, and hardware optimization.
Collaborate with IT teams and end-users to enhance IT support services and improve overall efficiency.
Qualifications & Skills:
Previous experience in a help desk or technical support role preferred.
Strong knowledge of IT systems, hardware, software, and networking.
Familiarity with Windows and Linux environments, as well as IT security best practices.
Excellent problem-solving, communication, and customer service skills.
Ability to manage multiple tasks and prioritize effectively in a dynamic work environment.
Experience with SAP or similar IT ticketing systems is a plus.
Salary : $25 - $28
