What are the responsibilities and job description for the IT Helpdesk Technician position at University of Mount Saint Vincent?
Founded by the Sisters of Charity of New York, the College of Mount Saint Vincent is an academically excellent, authentically inclusive, Catholic and ecumenical liberal arts college. The College combines a strong core curriculum with a full array of majors in the liberal arts and, within the tradition of liberal education, selected professional fields of study.
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
At Mount Saint Vincent, a student’s education extends beyond knowledge, skills, and preparation for work. We seek the development of the whole person. In the spirit of Vincent de Paul and Elizabeth Ann Seton, we foster an understanding of our common humanity, a commitment to human dignity, and a full appreciation of our obligations to each other.
Through its School of Professional and Continuing Studies, the College extends its primary undergraduate mission by offering high quality graduate studies in business, education and nursing and an array of undergraduate and certificate programs serving non-traditional students.
The IT Helpdesk Technician plays a vital role within the IT department, providing technological support through the University of Mount Saint Vincent’s Computer Services Help Desk. This position involves working directly with users to address and resolve issues related to software, hardware, basic networking, and telephone systems.
This is a full-time, exempt, on-site position with standard working hours from 8 : 30 AM to 4 : 30 PM, Monday through Friday. Alternate shifts may be assigned as needed.
Responsibilities :
- Provide courteous and responsive customer service via phone, email, remote tools, or in person.
- Install, maintain, configure, and troubleshoot PCs, peripherals, and software.
- Assist users with Help Desk inquiries, ensuring timely and effective issue resolution.
- Diagnose and resolve software, hardware, and basic network-related issues (IP, DHCP, DNS).
- Provide technical support for the University’s Learning Management System (Canvas).
- Set up and troubleshoot classroom and conference room audio / visual technology.
- Assist Senior IT Helpdesk Technician in implementing hardware and software in computer labs.
- Conduct computer rollouts for departments and employees.
- Provide support for telephone / voicemail systems.
- Train employees and students to effectively use University technology, including productivity tools like Microsoft Teams and OneDrive.
- Utilize generative AI tools (e.g., ChatGPT, Microsoft Copilot) to streamline Help Desk workflows, enhance user training, and automate repetitive tasks.
- Assist in cybersecurity training programs and help implement best practices.
- Document and track Help Desk tickets, ensuring thorough resolution and follow-up.
- Develop user guides and FAQs for common technical issues.
- Collaborate with IT colleagues to identify opportunities for technology improvement.
Requirements :
Preferred Qualifications :
Benefits :
The allotted salary for this position is $64,350.
J-18808-Ljbffr
Salary : $64,350
