IT Service Desk Specialist - TOP SECRET clearance required

Active Top Secret Clearance Required

The position is on site in Vienna VA (Tysons Corner area) with FinCen

Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.

Responsibilities :

• Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops

• Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office

• Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices

• Standard computer images including Desktop Image

• Assist with centrally managing desktops, laptops, printers, and other network peripheral devices

• Provide quality customer service and support for designated equipment

• Respond to telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation

• Ensure all time reporting and other required reports are accurate and submitted on time

• Ensure on-going maintenance and development of positive customer relationships with end-users

• Develop and create documentation on training materials, FAQs and Knowledge Base Articles