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Field Service Technician

Top Tier
Oregon, OR Full Time
POSTED ON 3/12/2025
AVAILABLE BEFORE 5/12/2025

About the Company:

Top Tier manufactures the safest, best-selling, most compact palletizing systems in North America.

**Summary:**

The Top Tier Field Service Technician plays a crucial role in our customer service and technical support team. This position requires frequent travel (60% to 90%) across North America to perform upgrades, modifications, repairs, maintenance, troubleshooting, and provide training and support for palletizing equipment.

**Key Responsibilities:**

- Ensure customer satisfaction through positive interactions.

- Accept assignments requiring both domestic and international travel, sometimes on short notice.

- Complete work to customer satisfaction and obtain necessary approvals.

- Adhere to safety guidelines and company policies.

- Assist in shop startups and technical phone support

- Communicate effectively with the Field Service Manager and team members regarding job progress and any issues.

- Problem-solve and pay attention to detail.

- Maintain confidentiality and work under pressure to meet deadlines.

- Travel safely and efficiently by air and car.

- Familiarity with motion control applications, operator interface design, and safety circuitry.

**Qualifications:**

- Minimum two years of experience with large capital equipment design and operations.

- Strong mechanical aptitude with electromechanical systems experience.

- Minimum of five years of electrical troubleshooting experience, particularly with control panel wiring and sensors.

- Minimum three years of Allen Bradley PLC experience or equivalent.

- Proficiency with the MS Office suite and ERP/MRP software.

**Physical Requirements:**

- Ability to lift and carry up to 50 pounds occasionally.

- Move and walk within various environments without assistance.

- Bend, stoop, twist, and squat occasionally.

- Stand or sit for extended periods.

- Full range of upper and lower body movements and manual dexterity.

- Visual acuity to ensure quality and accuracy.

- Ability to write by hand and communicate effectively by speech and hearing.

Location: Requires travel outside the Portland, OR area

Job Type: Full-time

Pay: $100,000.00 - $135,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • Day shift
  • Extended hours
  • Monday to Friday
  • Overtime
  • Weekends as needed

Application Question(s):

  • How many years of experience do you have with domestic and international travel for work as a field service technician?
  • Please describe your experience with PLC controls and computer networking.

Education:

  • High school or equivalent (Required)

Experience:

  • end of line packaging machinery: 1 year (Required)
  • Allen Bradley Controls: 3 years (Required)
  • Service technician: 5 years (Required)

Ability to Relocate:

  • Oregon City, OR: Relocate before starting work (Required)

Willingness to travel:

  • 75% (Required)

Work Location: In person

Salary : $100,000 - $135,000

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