What are the responsibilities and job description for the Production Supervisor / Customer Service position at TopBuild?
About Your Future with Service Partners
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a "Great Place to Work" of value to you? Look no further! At Service Partners, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.
Job Description
Job Advertisement
In this highly visible role, you are responsible for supporting a world-class customer experience by being a passionate advocate for our customers, both internal and external. You are responsible for ensuring our custom products are delivered according to our customers' preferences, needs and schedule. You work in partnership with sales, production, finance and the entire supply chain team to manage the progress of orders through the organization. Working with the customer experience manager, you will set and deliver customer expectations throughout the organization.
A successful Customer Service Specialist is well organized, has strong written and verbal communication skills and works well in an environment where priorities can change on a regular basis. Collaborating with internal partners will be paramount in achieving our customer experience objectives. Silvercote is a provider and producer of custom insulation solutions. This is an hourly position.
ESSENTIAL FUNCTIONS
Customer Support
- Daily outgoing calls to external customers to schedule, confirm, and re-confirm delivery dates, as well as confirming addresses, contact information and delivery requirements
- Handle customer complaints and concerns in a professional and timely manner, i.e. follow up on shipping errors, shortages etc. and referring shipping problems to transportation function
- Enter claims / complaints and communicate those issues to the sales team respectively; ensuring customer concerns are quickly addressed
- Use tact and diplomacy to navigate difficult situations and turn them into opportunities for superior customer service
Order Management
Logistics
Production
Internal Customer Partnerships
Internal Branch Support
POSITION REQUIREMENTS
Education :
Experience :
Knowledge, Skills and Abilities :
ADDITIONAL INFORMATION
Special Tools / Equipment Used :
Physical Demands :
Working Conditions :
TopBuild Corp. (NYSE : BLD) is the leading installer and distributor of insulation and building material services nationwide. Service Partners is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you!
TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans / Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.
