Director of Operations

Job Responsibilities

• Develop and implement operational strategies to improve efficiency and effectiveness.
• Provide leadership and direction to department heads and staff, fostering a culture of collaboration and continuous improvement.
• Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corrective actions.
• Manage budgets, financial forecasts, and resource allocation to optimize operational performance.
• Collaborate with cross-functional teams to ensure seamless coordination of operations across the organization.
• Oversee facility management, maintenance, and safety protocols.
• Ensure compliance with regulatory requirements and industry standards.
• Develop and implement policies and procedures to enhance operational efficiency and maintain quality standards.
• Lead and support the training and development of operational staff.
• Identify opportunities for business growth and expansion, contributing to strategic planning initiatives.

Critical Skills & Experience Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field; Master's degree is a plus.
• Proven experience in a senior leadership role overseeing operations.
• Strong financial acumen and budget management skills.
• Excellent strategic planning and problem-solving abilities.
• Effective leadership and team management skills.
• Outstanding communication and interpersonal skills.
• Experience in a similar industry or organization is preferred.
• Proficiency in data analysis and performance metrics.
• Knowledge of regulatory and compliance requirements.
• Ability to adapt to a dynamic and fast-paced environment.

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.