What are the responsibilities and job description for the Front of House Hospitality Manager position at Topgolf Callaway Brands Corp.?
The Hospitality Manager plays a vital role in ensuring exceptional guest experiences within our venues. This role involves overseeing various aspects of hospitality operations, managing and leading FOH staff, and maintaining high standards of service quality to enhance the overall guest experience.
Annual Base Salary : $74,000 based on experience. Position also includes industry-leading bonus structure, merit plan, full benefits, 401K with company match, and a lucrative PTO package!
Job Responsibilities
- Lead and manage a team of hospitality staff, providing guidance, training, and performance evaluations.
- Develop and implement operational strategies to enhance the guest experience and overall service quality.
- Monitor and maintain appropriate inventory levels for supplies and equipment.
- Collaborate with other departments to coordinate events, promotions, and special activities.
- Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
- Implement and enforce company policies and procedures to uphold service standards.
- Manage budgets and financial aspects related to hospitality operations.
- Stay current with industry trends and best practices to continuously improve service offerings.
- Efficient scheduling of staff based on venue needs.
Critical Skills & Experience Requirements
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Salary : $74,000
