What are the responsibilities and job description for the Topline Implementation Specialist position at Topline?
Topline Implementation Specialist
Company Overview: Welcome to Topline®, helping the best professionals win. We believe in a world where every skilled professional has the opportunity to thrive independently. With over 70 million people in the United States already providing independent services, and billions of work opportunities becoming available to talent worldwide we’re at the forefront of a booming market that’s redefining the workforce.
Our mission is simple: We’re building a future where the best professionals win. We do that in 3 ways: Remove the friction of hiring professionals. Provide tools to help the best professionals stand out. Offer trusted information on service providers and firms.
Job Summary: As an Implementation Specialist at Topline, you will be the main technical point of contact for clients during the roll-out of our software solutions. You will guide our clients through the implementation process, ensuring a smooth transition, and providing training and support. You will work closely with our development team to customize software as per clients' needs and address any technical challenges that might arise during implementation.
Who We Are Looking For:
- A quick learner, eager to dive into our SaaS platform and sales methodologies.
- A product demo expert, capable of conveying the value of sophisticated software solutions.
- A relationship builder, skilled in establishing trust and showcasing the potential of our services.
- A strong listener and positive communicator, able to engage effectively with prospects.
- A growth enthusiast, passionate about facilitating business development through automation, AI, and cutting edge sales strategies.
- An adaptable team player, comfortable in a fast-paced and evolving work environment.
Key Responsibilities:
- Lead the planning and implementation of custom software solutions for clients.
- Coordinate and perform data migration, system configuration, and integration as per project requirements.
- Provide training to clients on how to use the software effectively, with a focus on Slack, Zoom, ClickUp
- Strong speaker and written and verbal communicator.
- Troubleshoot any issues that occur during the implementation process.
- Maintain clear and consistent communication with clients throughout the implementation phase.
- Configure DNS settings accurately according to the needs of the project.
- Must have deep technical understanding of GHL and LeadConnector.
- Manage multiple projects simultaneously, adhering to timelines and budgets.
- Develop and update documentation related to software implementation processes.
- Collaborate with the sales and account management team to ensure a seamless transition from sale to implementation.
- Gather user feedback and work with the development team to enhance the product.
Skills and Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience as an implementation specialist or similar role.
- Strong understanding of Slack, Zoom, GHL, LeadConnector, ClickUp and DNS settings.
- Advanced computer skills and proficiency in Google Work Suite.
- Excellent communication and interpersonal skills.
- Ability to conduct training and presentations with ease.
- Strong problem-solving skills and a detail-oriented mindset.
- Experience with project management tools and methodologies.
- Ability to work in a fast-paced, deadline-driven environment.
- A customer-focused approach and excellent client service disposition.
- Eagerness to keep abreast of the latest technology trends and developments.
What We Offer:
- A competitive base with a rewarding commission structure.
- Opportunities for unlimited growth and advancement within the organization.
- A dynamic work culture that values innovation, hard work, and the success of our team members.
- Professional development opportunities in a rapidly growing, venture-backed company.
- Remote working culture
- Preferred Skills & Qualifications:
- Relevant industry certifications.
- Prior experience in a custom software development company.
- Active Listening
- Adaptability
- Collaboration
- Effective Communication
- Emotional Intelligence
- Follow-up Proficiency
- Product Expertise
- Technological Savviness
To join the Topline team and contribute to our leading-edge projects, please submit your resume and a cover letter detailing your relevant experience and why you are the best fit for the Implementation Specialist role.
Topline is an equal opportunity employer, and we are committed to creating an inclusive environment for all employees. We look forward to discovering how your expertise and innovative thinking can help our clients and our company reach new heights.
