What are the responsibilities and job description for the IT Sr Support Technician position at TopRx?
Position Summary
Leading generic pharmaceutical distributor with advanced information technologies seeks a highly motivated IT Senior Support Technician with a passion for technology, collaboration, and creative problem-solving. This position is responsible for resolving second level support tickets, troubleshooting hardware, software and network connectivity issues, onboarding groups of new employees, and covering Support Technician duties as needed to ensure incidents and requests are resolved in a timely and efficient manner.
Essential Functions
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.
Requirements
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs/day)
Physical Demands
Stand F
Walk F
Sit F
Manually Manipulate F
Reach Outward F
Reach Above Shoulder F
Climb F
Crawl F
Squat or Kneel F
Bend F
Grasp F
Speak F
Other Physical Requirements
Leading generic pharmaceutical distributor with advanced information technologies seeks a highly motivated IT Senior Support Technician with a passion for technology, collaboration, and creative problem-solving. This position is responsible for resolving second level support tickets, troubleshooting hardware, software and network connectivity issues, onboarding groups of new employees, and covering Support Technician duties as needed to ensure incidents and requests are resolved in a timely and efficient manner.
Essential Functions
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.
- Provide second level support for the IT helpdesk and provide resolutions to end-user issues
- Research message delivery issues in the email filtering system
- Investigate and resolve issues with phone call reporting and monitoring
- Install and troubleshoot computers, printers, RF guns, and USB devices
- Perform first level support tasks at an “expert” level
- Other duties as assigned
Requirements
- College education or certifications in IT or related area
- 2 years of relevant experience in an IT support role
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Ability to complete basic technical projects with limited supervision
- Write technical support documentation
- Experience adding users, computers, and GPOs in Active Directory
- Experience with cyber security systems such as email filters and antivirus
- Experience with remote management and monitoring tools
- Advanced Windows Professional administration
- Exposure to Windows Server administration
- Desire and aptitude to learn quickly and grow professionally
- Work well independently and within a team
- Be able to work well with deadline pressure
- Strong work ethic and attention to detail
- Excellent verbal and written communication
- No regular travel required.
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs/day)
Physical Demands
Stand F
Walk F
Sit F
Manually Manipulate F
Reach Outward F
Reach Above Shoulder F
Climb F
Crawl F
Squat or Kneel F
Bend F
Grasp F
Speak F
Other Physical Requirements
- Vision (Near, Peripheral)
- Sense of Sound - Must be able to listen to calls.
