Office Clerk

SUMMARY

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Office/Service Desk Clerk is responsible for providing Remarkable Customer Service by assisting customers with anything they may need.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide Remarkable Customer Service at all times (i.e.: solve customer problems or direct customer to a person or department that can)
• Process all customer transactions accurately and efficiently (i.e.: check cashing, utility payments, money orders, refunds, bottle returns, lottery sales)
• Follow all Federal, State, and Local regulations as well as company policies regarding Service operations, safety, and sanitation
• Prioritize multiple tasks without constant supervision
• Handle cash, checks, and other media and distinguish between various forms of currency
• Responsible for proper cash and media reconciliation at the end of each shift
• Finish all necessary paperwork for shift
• Maintain a clean and organized environment around the service desk and bottle area
• Answer incoming telephone calls and direct to correct person/department
• Inform manager on duty and/ or office manager of any problems or important information
• Follow direction of managers, as given

MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE

• Ability to read, write, and perform basic math functions
• Possess basic computer skills
• Possess strong communication skills
  

PHYSICAL REQUIREMENTS

EQUIPMENT USED

• Operation of the following:
• Cash Register
• Ladder (must be 18 yrs. of age)
• Money Order Machine
• Lottery Machine
• Western Union System
• Certegy Check Cashing System
• Tickets.com Terminal
• Telephone System
• Bottle Machine Register
• Adding Machine/Calculator
Change counter (must be 18 years of age)