FRAUD ADMINISTRATIVE SPECIALIST

Role

Responsible for the investigation of cases of fraud involving use of electronic/cyber systems, debit and credit cards, new accounts, loans, account abuse, check forgery, elder abuse, suspected money laundering and check kiting, identity theft and the like. Analyzes various reports to identify and limit potential fraudulent actions on member accounts.

Major Duties and Responsibilities

• Reviews various fraud prevention systems, reports, and alerts to monitor unconventional member account behavior, contacting members, and restricting services when necessary to prevent loss. Utilizes internal/external resources to investigate and analyze potential fraud and/or illegal activity. Follow-up on any irregularities that come from newly opened accounts or loans identified through monitoring software and works with the Fraud Specialist and Directors to resolve.
• Research possible fraudulent activity on member accounts referred by staff and escalating when appropriate. Research transactions and gather necessary documents to develop a case. Maintaining a database of fraudulent activity and resolution.
• Prepares reports as necessary to provide departmental management with accurate records of fraudulent activity and actions taken to control potential losses. Creates and maintains records for the bank, including letters, and correspondence. Keeps abreast of fraud trends and activities with continuing education. Making recommendations to decrease fraud losses. Receiving and posting restitution payments or other fraud related payments.
• Identifies a need for, prepares, coordinates, and delivers training and continued company-wide education as appropriate.
• Maintains favorable member relations with law enforcement and judicial agency personnel through regular contact; exercises discretionary judgment and initiative regarding fraud claims within the parameters of the organizations policies, procedures,
  and security.
• Perform appropriate research and prepare documents for submission as required in response to subpoenas and other court orders. Understands and assists in the process of responding to inquiries from law enforcement and others requesting information.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Follows established credit union policies and procedures, including but not limited to, Sarbanes
  Oxley controls, Business Ethics and Standard of Conduct, Electronic Communications, Confidentiality and Privacy Requirements.

Knowledge and Skills

Experience

Six months to two years of similar or related experience, including time spent in preparatory positions.

Education/Certifications/Licenses

A high school degree or GED is required.

Interpersonal Skills

Courtesy and tact are essential elements of the job. Work involves personal contact with members and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions.

ADA Requirements

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Acknowledgment

Nothing in the position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be construed as a guarantee of employment for any period of time.

Topside FCU is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.