What are the responsibilities and job description for the General Manager position at TopWings and Ice Cream N Yogurt?
General Manager
General Managers support BP& Owners in their efforts to develop a team of dedicated people creating exceptional guest experiences and profitable top-line sales. Our managers work alongside the team during shifts to ensure we are delivering quality produce and service at all times.
Responsibilities Include:
Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns, and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Owners. Support development of team members through effective cross-training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.
Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® or Food Management certification.
Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of the team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.
Qualifications:
Able to clearly express oneself verbally and in writing (English)
Math and financial management
Restaurant, retail, or supervisory experience
Required Competencies:
Guest Focus – anticipate and understand guests' needs and exceed their expectations.
Passion for Results – set compelling targets and deliver on commitments.
Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment.
Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.
Additional Info: Will train in each team position (Bombardier/WingMan/Gunner-Cook, Prep Cook, Inventory, Navigator/Cashier, Scheduling & Hr. and Equipment Use and Cleaning). You will spend approximately one week in each position. Fully understand each position prior to transitioning into a role.
