Scheduling Coordinator

Company Overview TORO Pest Management is a family owned and operated pest Management Company that has been in business since 1969. The company was founded by Dr. Jose Perez Linares. Our team members share the TORO culture which is comprised of loyalty, Pride, Determination, Commitment, and Passion. Honesty and Integrity are the backbone of our success. At TORO we not only provide you with the absolute best products, technology, and service, but most importantly we listen to your needs. Our commitment to you is more than a promise, it is the TORO tradition.

With our paid training program (classroom training and field training,) and reputation for providing unmatched customer experience, our goal is to give you the opportunity to become one of the top performing administrators in the industry.

Our focus is to create a long-term career for our employees with future advancement opportunities, and we'd like you to join us!

Join our team and earn the rewards you deserve!

· Paid Training

· Paid Vacation, Holidays and Sick Pay

· Competitive Pay, plus Bonuses

· Comprehensive Benefits Package including Life Insurance

· Employee Referral Bonuses

· Employee Discounts

· Company Provided Cellphone

· Simple IRA

· Job Location: Miami, FL USA

· TORO is an equal opportunity employer.

· Growth Opportunities

We will train you until you are ready to be promoted to do your job on your own.

This position is best suited for people who enjoy working indoors.

What to expect during the hiring process:

If selected, you may be asked to complete a first-round phone interview. Once completed, you may be asked to complete an online assessment.

Once completed, we may reach out to schedule a second interview in-person. This entire process should take fewer than three days.

Why TORO Pest Management?

· TORO Pest Management is one of the fastest growing pest control companies in the state of Florida and the most stable as we have been around since 1969.

· The company has a commitment to exceeding customer expectations as they are the heart of our business.

· Our long-term goal is to become the largest privately held pest control company in Florida, which will create many opportunities for your advancement.

· The Pest Management Industry is rapidly growing – and is a recession resistant line of business.

Background Check Statement:

TORO Pest Management conducts pre-employment screening for all positions which includes a criminal background check, drug screen, clean driving record review, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

TORO Pest Management is an equal opportunity employer.

Employment requires current eligibility to legally work in the United States'

Job Description: Effective communication skills, attention to detail, and the ability to handle customer inquiries and concerns are crucial for success in this role.

Responsibilities

Appointment Scheduling:

· Coordinate with clients to schedule pest control services at their convenience.

· Manage a calendar or scheduling system to ensure efficient use of technicians' time.

· Confirm appointments with clients and provide necessary information about the service.

Customer Communication:

• Answer phone calls and respond to emails from clients seeking pest control services.
• Provide information about available services, pricing, and any preparation needed before the pest control visit.
• Address customer inquiries, concerns, and rescheduling requests.

Record Keeping:

• Maintain accurate and up-to-date records of client information, service history, billing information and scheduling details.
• Input and update client information into scheduling software.

Route Planning:

• Optimize technician routes for efficiency, minimizing travel time between appointments.
• Consider geographic locations, types of services needed, and technician availability when planning routes.

Collaboration with Technicians:

• Communicate effectively with pest control technicians to ensure they have all the information they need for each appointment.
• Relay any special instructions or requests from clients to the technicians.

Problem Resolution:

• Address and resolve scheduling conflicts or issues that may arise, such as emergencies or unforeseen delays.
• Work closely with clients to find suitable alternatives in case of scheduling challenges.

Follow-Up:

• Conduct follow-up calls or emails to gather feedback from clients after pest control services have been completed.
• Ensure customer satisfaction and address any concerns or issues that may have arisen during the service.

Sales Support:

• Provide information about additional services or preventative measures that clients may find beneficial.
• Offer promotions or discounts to encourage repeat business and customer loyalty.

Job Requirements

Education

• High school diploma or equivalent is required. Candidates with additional education/certificates or training in customer service are a plus!

Communication Skills:

• Strong verbal and written communication skills are essential for effectively interacting with customers and company team members.
• Ability to explain pest control services, answer inquiries, and address customer concerns in a clear and concise manner.

Customer Service Experience

· Previous experience in a customer service role is often preferred. Experience in the pest control industry can be a plus but is not always required.

Interpersonal Skills:

· Ability to build rapport with customers and maintain a positive and professional demeanor, especially when dealing with challenging situations.

Problem-Solving Skills

· Capacity to analyze customer issues, identify solutions, and resolve problems promptly.

· Proactive approach to preventing and addressing potential customer concerns.

Computer Skills

· Proficiency in using basic computer programs and customer relationship management software for data entry, scheduling, and communication.

Attention to Detail

· Accuracy in recording customer information, scheduling appointments, and ensuring that all details are captured.

Multitasking

· Ability to manage multiple tasks simultaneously, such as answering phone calls, responding to emails, and scheduling appointments.

Team Collaboration

· Willingness to collaborate with pest control technicians, scheduling coordinators, and other team members to ensure smooth operations and customer satisfaction.

Empathy and Patience

· Ability to empathize with customers' concerns and demonstrate patience, especially when dealing with clients who may be distressed due to pest-related issues.

Adaptability

· Flexibility to adapt to changing schedules, customer needs, and company policies.

Professionalism

· Maintain a professional appearance and attitude, representing the company positively in all customer interactions.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Language:

• English and Spanish (Required)

Ability to Commute:

• Sweetwater, FL (Required)

Ability to Relocate:

• Sweetwater, FL: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18