What are the responsibilities and job description for the Customer Success Specialist position at Tosca?
Who We Are
Tosca is a global leader in reusable packaging solutions, helping companies across the supply chain reduce waste, improve efficiency, and drive sustainability. By offering innovative packaging solutions, we help businesses minimize their environmental impact while maximizing performance.
What You’ll Do
At Tosca, we are on a mission to revolutionize sustainable supply chain solutions, and our Customer Success team is at the heart of it. We’re looking for a Customer Success Specialist who thrives on building strong relationships, solving problems, and ensuring customers get the most out of our solutions.
This role is integral to the early stages of the customer journey, supporting onboarding, training, and initial troubleshooting while strengthening long-term customer engagement. If you’re proactive, detail-oriented, and love working in a fast-paced environment, we want to hear from you!
Your Impact
- Onboard & Train Customers – Ensure a smooth transition by guiding new customers through the setup and adoption of Tosca’s products and services.
- Support Customer Inquiries – Be the go-to expert, providing timely responses and solutions to customer requests.
- Track Data & Insights – Monitor customer engagement and feedback to proactively identify areas for improvement.
- Problem-Solve Collaboratively – Work with Customer Success Managers to resolve customer issues efficiently.
- Prepare for Renewals – Assist in tracking engagement metrics and satisfaction to support renewal efforts.
- Drive Ongoing Engagement – Help schedule and prepare materials for customer quarterly business reviews.
What We’re Looking For
- 3 years of experience in customer success, customer support, or a related field.
- Excellent communication & organizational skills – you’re great at explaining things clearly and keeping track of details.
- A proactive, customer-first approach – you love helping customers succeed.
- Tech-savvy – Advanced knowledge of Microsoft Excel
- Bachelor’s degree
Why Join Tosca?
- Sustainability-Driven Mission – Work for a company making a real impact on the environment.
- Hybrid Flexibility – Work remotely on Mondays & Fridays; collaborate in-office Tuesday-Thursday.
- Perks & Benefits – Enjoy catered lunches every Wednesday and company-paid parking in Midtown.
- Growth Opportunities – Build your career with a company that invests in its people.
At Tosca, we believe that diverse perspectives fuel innovation and success. We are committed to fostering an inclusive workplace where all talent can thrive.
Ready to make an impact? Apply today!
