What are the responsibilities and job description for the CUSTOMER SERVICE FIELD TRAINER II position at Toshiba America Business Solutions?
Customer Service-Field Trainer Level II
Hourly Range : $23.00-$24,00, based on experience.
Summary : Provide field training / customer support for customers who have purchased and / or leased Toshiba Equipment. Ensure customers understand how to effectively operate equipment resulting in a positive Toshiba experience.
Responsibilities :
- Provide Customer training on purchased and / or leased Toshiba equipment. Ensure Customers have a full understanding of equipment operation and capabilities to maximize usage and generate interest in additional equipment needs and other print management opportunities. Provide potential leads to the sales team. May also Train Toshiba sales / marketing staff on all Toshiba equipment.
- Respond to customer questions and troubleshoot operator problems with equipment / software operability. Ensure customers' questions are resolved which results in a positive customer experience. Follow up on all customer commitments in a prompt manner.
- Work closely with Service, Sales, and Marketing department(s) to maintain an accurate contact list and new equipment purchased or leased to set future appointments for field training. Monitor customer appointment schedules for timely field training appointments. Track appointment execution in the system and make changes as needed based on urgency and need.
- Log and maintain assigned system used to schedule, track and report on training-related activity and customer concerns. Generate various reports in support of activities.
- Perform other related duties as assigned.
Qualifications :
What's in it for you?
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Toshiba America Business Solutions is an equal opportunity / affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email accommodationrequest@tabs.toshiba.com to request accommodation.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $2,400 - $23,000
