What are the responsibilities and job description for the Customer Service Field Trainer II position at Toshiba?
Customer Service-Field Trainer Level II
Hourly Range : $20.00-$21.00, based on experience.
Summary : Provide field training / customer support for customers who have purchased and / or leased Toshiba Equipment. Ensure customers understand how to effectively operate equipment resulting in a positive Toshiba experience.
Responsibilities :
- Provide Customer training on purchased and / or leased Toshiba equipment. Ensure Customers have a full understanding of equipment operation and capabilities to maximize usage and generate interest in additional equipment needs and other print management opportunities. Provide potential leads to the sales team. May also Train Toshiba sales / marketing staff on all Toshiba equipment.
- Respond to customer questions and troubleshoot operator problems with equipment / software operability. Ensure customers' questions are resolved which results in a positive customer experience. Follow up on all customer commitments in a prompt manner.
- Work closely with Service, Sales, and Marketing department(s) to maintain an accurate contact list and new equipment purchased or leased to set future appointments for field training. Monitor customer appointment schedules for timely field training appointments. Track appointment execution in the system and make changes as needed based on urgency and need.
- Log and maintain assigned system used to schedule, track and report on training-related activity and customer concerns. Generate various reports in support of activities.
- Perform other related duties as assigned.
Qualifications :
What's in it for you?
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Salary : $20 - $21
