IT Support Level II Technician

Job Title: IT Support Level II Technician

Company Summary:
Our client is a forward-thinking organization in the aviation and aerospace component manufacturing industry, leveraging advanced technology to enhance operations and deliver superior IT solutions. Supporting a mix of in-office and remote employees, the company prioritizes maintaining top-tier system performance and providing exceptional user support to foster innovation and operational excellence.

Overview of the Role:

As an IT Support Level II Technician, you will play a vital role in maintaining and improving the organization's IT infrastructure. From managing cloud-based and server environments to supporting Office 365 applications and assisting both onsite and remote employees, you’ll ensure efficient and secure system operations. This role is ideal for a proactive, tech-savvy professional with a passion for troubleshooting and delivering high-quality support.

Responsibilities:

• Provide advanced Level II technical support for hardware, software, and network issues to maintain smooth operations.
• Assist employees with Office 365 administration, troubleshooting, and setup to enhance productivity.
• Handle escalated tickets from Level I support, ensuring timely and effective issue resolution.
• Oversee server and cloud environment performance, performing regular monitoring and maintenance.
• Conduct system updates and patch management, ensuring all systems are secure and up-to-date.
• Troubleshoot server, network, and cloud-related issues, ensuring reliable system performance.
• Support remote employees with VPN, remote desktop, and other IT tools.
• Travel up to 10% for onsite installations, troubleshooting, and support across multiple locations.
• Enforce security protocols and manage access controls to protect company and client data.
• Perform data backups and implement disaster recovery solutions to safeguard critical information.
• Document technical procedures and resolutions, contributing to a comprehensive knowledge base.
• Collaborate on integration projects, assisting with vendor coordination and third-party software setups.

Requirements:

• Associate or bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
• 3 years of proven experience in IT support, with Level II troubleshooting expertise.
• Strong proficiency in Office 365 and experience with cloud platforms such as Azure or AWS.
• Familiarity with networking protocols like TCP/IP, DNS, and VPN.
• Solid understanding of IT security best practices and tools.
• Exceptional communication and interpersonal skills, with the ability to assist users of varying technical abilities.
• Excellent problem-solving and time management skills.
• A valid driver’s license and the ability to travel for onsite support as needed.
• Physical ability to lift and move equipment weighing up to 50 pounds.
• Certifications such as CompTIA Network or Microsoft Certified: Azure Administrator are a plus.

Benefits & Perks:

• Competitive annual salary ranging from $60,000 to $80,000.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Opportunities for professional development, including certification support.
• A collaborative and innovative work environment.
• Participation in a 401k retirement plan to support long-term financial security.

If you’re a skilled IT professional eager to make an impact in a dynamic industry, we invite you to apply for the IT Support Level II Technician role. Submit your resume and cover letter to take the next step in your career and join a team dedicated to technological excellence and innovation!