What are the responsibilities and job description for the Area Manager position at Total Cleaning?
Overview
We don’t have jobs, we have careers! We don’t have employees, we have cleaning specialists! Total Cleaning provides complete managed facility services including daily and weekly cleaning for facilities including: hospitals, schools, office buildings, commercial warehouse spaces, and Home Owner’s Associations. Our single priority is to exceed our customers’ highest level of expectation by providing them with impeccable managed facility services that center around clear communication, strong quality control processes, attention to detail and accountability. Total Cleaning has been providing premier commercial cleaning services throughout Florida since 1989. Our commitment to continuing education ensures that our team receives ongoing training in order to provide the highest quality cleaning service available. We believe that our cleaning specialists’ abilities, knowledge and experience will further Total Cleaning’s growth and success, and in turn, will help our cleaning specialists’ achieve their personal and career goals and successes.
Job Skills / Requirements
We are looking for a dedicated, client-focused, and passionate about delivering exceptional quality Area Manager to lead a team of Supervisors, Day Porters, and Cleaning Specialists for our Janitorial Division in the Tri-County (Palm Beach, Broward, and Miami-Dade) territory area.
In this role, you will plan, organize, direct, monitor, supervise and control your assigned operational area in order to achieve cost and profit objectives. You will be responsible for effectively managing your team to guarantee that all the work is performed according to contract specifications.
The ideal candidate will deliver results by being process-oriented, focusing on continuous improvement, paying attention to details, and taking responsibility for leading and motivating his/her team.
Responsibilities:
- Continuously analyzes the results of area operations and takes immediate corrective action when performance deviates from the standard.
- Continuously evaluates procedures, methods, and materials for purposes of improving performance and reducing costs of operation (meeting with Management on a monthly basis to review area financial results and job profitability reports).
- Maintains a high level of expertise in maintenance support functions.
- Knows accounts for every aspect of the service, square feet, workers, supplies, times schedules, etc.
- Conducts weekly inspection meetings with clients and team members to ensure quality and budgetary performance.
- Prepares and communicates with the team the daily and weekly schedules.
- Provides direction and assistance to his/her team and interfaces with customers, vendors, and project leaders.
- Responsible to ensure profitability. Meets annual goals for profitability and quality. Accurately prices jobs, ensuring costs and profit are taken into consideration.
- Continually sets new, higher standards for quality customer service.
- Schedules, monitors and assesses work performance in all facility maintenance services.
- Coordinates appropriate resource planning and schedules including required labor and subcontractors, to support maintenance project activities
- Conducts orientation and initial training including employee job duties and procedures, 3M S.M.A.R.T, Safety, Bloodborne Pathogens, and Cross Contamination.
- Manages backlog to determine resource requirements and make recommendations to leadership on the allocation of resources.
- Works hand to hand with HR to recruit top talent and develop team members. Responsible for succession planning.
- Reviews payroll time sheets prior to submission for payroll (daily review of clock in/out reports, resolving discrepancies on a daily basis, and providing payroll department with resolution. Trains team members on using the time clock system with appropriate job numbers and employee IDs).
- Ensures that all division operational equipment is maintained in a clean, operable condition.
- Coordinates quarterly inventory of warehouse and all service locations and reports results to the accounting department.
- Implements approved operating policies, methods, and procedures.
- Develops and trains Supervisors, Day Porters, and Cleaning Specialists, conducts performance, and makes recommendations concerning salary adjustment, promotion, transfer, or termination.
- Cooperates with the sales department in the development and review of new business proposals. Conducts daily walkthroughs at client sites and proposes extra services.
- Makes recommendations concerning adjustments in contractual arrangements based on operational needs.
- Manages customer complaints and problems with a sense of urgency, in a prompt and professional way. Informs the sales department when significant problems come up. Handles all complaints within 24 hours.
- Approves, schedules, and reports extra billing work.
- A nighttime presence is often required, to ensure compliance with procedures, training, evaluations, and recommendations to the team, including supervisors and cleaning technicians.
- Researches and adopts new technology and methodology.
- Has a designated sales quote on extras after the initial 3 months in the role.
- Communicates in a very professional and very detailed manner, responding immediately to problems or suggestions.
- Is passionate about safety and supports the organization in preventing issues and supporting best policies and procedures to provide a safe work environment.
- Schedules and completes walk-throughs with clients.
- Demonstrates and promotes culture, values, and management philosophy.
- Performs other duties as assigned.
Competencies:
- Able to deliver exceptional client care – exceeding customers’ expectations.
- Strong work ethic.
- Positive attitude.
- Able to analyze and solve problems efficiently.
- Goal-oriented.
- Exceptional at building and maintaining relationships.
- Able to use an effective task/time management system and prioritize and track outstanding responsibilities.
- Able to anticipate and prevent issues before they arise.
- Able to inspire his/her team to go above and beyond.
Physical Demands:
While performing the duties of this job, the employee is regularly required to walk or stand for prolonged periods. Requires bending, stooping, reaching up, and may involve lifting - up to 50 pounds.
Position Type/Expected Hours of Work:
This is a full-time position, and workdays are mainly Monday through Friday days and/or nights. Weekend work may be required as job duties demand. In this position, you will need to be on call.
Required Education and Experience:
- High school diploma or equivalent required. College degree preferred.
- 3-5 years of relevant job experience in janitorial management.
- At least 2 years of supervisory experience.
- Bilingual (English/Spanish) required.
- Knowledge of modern cleaning techniques and floor care.
- Demonstrated ability to coach, train, motivate, develop, and lead a team.
- Excellent oral and written communication skills.
- Ability to communicate with different levels of internal and external customers.
- Strong customer service skills.
- Experience understanding budgets, P/L, and forecasting.
- Demonstrated leadership skills.
- Strong problem-solving, follow-up, and negotiation skills, and ability to make swift, sound judgments.
- Strong attention to detail and results-oriented.
- Proficiency with technology including MS Word/ Excel/Outlook; Applicant Tracking Systems; Time clock systems; laptop and cell phone usage.
- Must be able to multi-task effectively.
- Valid driver’s license.
Additional Eligibility Qualifications: Relevant training certifications in industry topics are a plus.
Education Requirements (Any)
High School or GED
Associate Degree
Additional Information / Benefits
We are hiring!!! We offer Health, GAP, Dental and Vision insurance, Paid Time off, Company Paid Holidays, Hiring Bonus, Year-end Bonus and other perks!
You have passion for exceeding customer expectations providing a worry-free experience. You are looking to advance your career and enjoy the rewards that come with working at a growing company that is positioned as an industry leader. You seek to make people's lives better every single day. You want to join a team of dedicated professionals utilizing cutting edge technology to deliver best-in-class results. If this sounds like you, then we want to meet YOU!
Since 1989, Total Cleaning is the premier and most trusted provider of managed sanitation services and solutions in Florida. We offer our clients an experience that fits their needs with a dedicated team working around the clock on scheduled site visits and utilizing the latest in cleaning technology.
Total Cleaning - Total Clean, Total Care.
Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Educational Assistance, Special Incentive Plans
Screening Requirements: Motor Vehicle, Drug Screen, Criminal Background Check, Education Verification, Employment Verification, Finger Printing
