Billing Supervisor

Job Summary:The Billing Supervisor oversees the billing operations within the organization, ensuring accuracy, efficiency, and compliance with company policies and regulatory requirements. This role involves managing a team of billing specialists, coordinating billing processes, resolving billing discrepancies, and providing leadership and support to achieve departmental goals. The ideal candidate will have strong organizational skills, attention to detail, and a thorough understanding of billing procedures.

Key Responsibilities:

1. Team Leadership:
• Supervise and mentor a team of billing specialists, providing guidance, support, and performance feedback.
• Work closely with offshore team to ensure efficient work processes and optimal performance.
• Assign tasks, set priorities, and ensure workload distribution is balanced among team members.
• Conduct regular training sessions to enhance team members' skills and knowledge.
2. Billing Process Management:
• Oversee the billing cycle, including invoice generation and distribution.
• Ensure accuracy and completeness of billing data and documentation.
• Monitor billing schedules and deadlines to meet established targets.
3. Customer Billing Inquiries:
• Address customer inquiries and concerns related to billing in a prompt and professional manner.
• Investigate and resolve billing discrepancies or disputes, collaborating with internal departments and external parties as needed.
4. Quality Assurance:
• Conduct periodic audits of billing records and processes to identify errors or inefficiencies.
• Implement corrective actions and process improvements to enhance accuracy and efficiency.
5. Compliance and Reporting:
• Ensure compliance with company policies, industry regulations, and accounting standards.
• Prepare and analyze billing reports to track key performance metrics and identify trends or areas for improvement.
6. Systems and Technology:
• Utilize billing software and systems effectively to streamline processes and maximize productivity.
• Collaborate with IT and other stakeholders to troubleshoot issues and implement system enhancements.
7. Training and Development:
• Provide ongoing training and professional development opportunities to enhance team members' skills and knowledge of billing procedures.

Qualifications:

• Proven experience (3 years) in billing or accounts receivable role, with at least 1-2 years in a supervisory or leadership capacity.
• Strong understanding of billing processes, procedures, and principles.
• Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders.
• Proficiency in billing software and Microsoft Office suite (especially Excel).
• Analytical mindset with the ability to identify and resolve billing discrepancies.
• Detail-oriented with a focus on accuracy and quality assurance.
• Ability to prioritize tasks, manage multiple deadlines, and adapt to changing priorities.