What are the responsibilities and job description for the HVAC Service Manager position at Total Comfort Group?
Service Manager will oversee daily area operations and manage technicians to ensure we meet our customers’ needs. They are responsible for directly managing Lead Technicians/Field Supervisors for the trade services we self-perform.
o Oversight of all self-performed work from your branch, including, but not limited to:
o HVAC, Electric, Plumbing, and General Services.
o Temp HVAC equipment rentals.
o Assisting with surveying and quoting projects.
o Perform site visits to ensure technicians are performing as expected and that clients are happy with our service.
o Assist head office with addressing and rectifying any client issues in your area.
o Work with Corporate Recruiters on hiring as needed.
o Assist with building vendor database for subcontractors.
o Work with HR on technician absences to ensure they are recorded in the system properly.
o Train technicians in both field and office settings for the following, including but not limited to safety, job performance, paperwork/Work Order forms, site surveys.
o Manage branch vehicles for:
o Safe operation.
o Maintenance.
o Updated paperwork.
o Truck Stock.
o Company Tools.
o Perform disciplinary actions up to, and including, working with HR on employee terminations.
o Handle overflow service calls and assist with installs as needed based on branch workload.
o Manage all aspects of self-performed jobs which include but are not limited to:
o Dispatching for projects.
o Dispatching for service calls.
o Watching labor hours and costs.
o Controlling unapplied labor.
o Keep unapplied labor to 5% or less.
o Make sure actual hours are equal to, or less then, quoted hours.
o 5 years of HVAC field experience.
o Previous experience in service management roles.
o Universal EPA certification.
o Valid driver’s license.
o Knowledge with advance principles of air conditioning, refrigeration, and heating.
o Excellent written, verbal, and interpersonal skills.
o Basic computer skills for cell phone communication and documentation.
Working conditions encompass both normal office environment and field/site work. Work may require occasional weekend and/or evening work. This position will require telephone availability 24/7 (unless other arrangements are made) from clients or on-call for emergencies.
