What are the responsibilities and job description for the Customer Service Representative position at Total Tool Supply, Inc.?
CUSTOMER SERVICE – WEEKDAY SCHEDULE WITH DAYTIME HOURS! Seems too good to be true, right? Not at Total Tool! Our stores are open Monday through Friday from 7am – 5pm which means no weekends or evenings for you.Join our Customer Service team in Lincoln, NE.
THE PERKS DON’T STOP THERE! Interested in a culture built on a foundation of strong core values? Check! Seeking competitive pay and a strong benefits package? Check, check! Looking for more? We’ve got that as well! How about an awesome tool discount, training and development opportunities, and room for career growth? Did we check all the boxes and then some? The list goes on and on (literally!), see below:
Love tools? Awesome - so do we! You'll be identifying and recommending products to customers based on their needs. We are in search of someone who has their eyes set on sales as a future career path.
As a Customer Service Representative for Total Tool, you will be in a front-line retail sales role. An ideal candidate will have a desire to provide excellent customer service to internal and external customers, in-person and over the phone. Responsibilities include, but are not limited to:
You bring the customer service skills and can-do attitude, we’ll teach you the industry and product knowledge!
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THE PERKS DON’T STOP THERE! Interested in a culture built on a foundation of strong core values? Check! Seeking competitive pay and a strong benefits package? Check, check! Looking for more? We’ve got that as well! How about an awesome tool discount, training and development opportunities, and room for career growth? Did we check all the boxes and then some? The list goes on and on (literally!), see below:
- Paid Time Off (PTO)
- Eight (8) holidays off – PAID!
- Medical, dental, and vision benefits
- HSA and 401(k) benefits with employer matches
- Company-paid basic life insurance, short-term and long-term disability
- Voluntary life insurance
- Dependent Care Flex Spending Accounts
- Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
Love tools? Awesome - so do we! You'll be identifying and recommending products to customers based on their needs. We are in search of someone who has their eyes set on sales as a future career path.
As a Customer Service Representative for Total Tool, you will be in a front-line retail sales role. An ideal candidate will have a desire to provide excellent customer service to internal and external customers, in-person and over the phone. Responsibilities include, but are not limited to:
- Build and maintain exceptional relationships with all customers, primarily in the electrical, mechanical and construction industry
- Provide each customerwith knowledgeable assistance
- Process quotes and orders for customers
- Work in coordination withOutside Sales to streamline the customer experience
- Engage in ongoing training sessions, staying up to dateon new and current products,services, and industry trends
You bring the customer service skills and can-do attitude, we’ll teach you the industry and product knowledge!
- Hardworking, Humble, and Hungry
- Minimum of 2years of previous customer service experience - with the desire to grow into a sales role
- A desire to grow your career with an industry-leading company
- Highly motivated
- Detail-oriented
- Ability to thrivein a team environment
- Strong computer skills and ability to learn new software
- Ability to stand on a hard surface for extended periods of times
- Ability to lift 50lbs on a daily basis
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