Dedicated Account Manager

FAMILY DOLLAR DUNCAN OK
Monday-Friday 5:00am-2:00pm
Position open to remote: No
Grade: ES12
Compensation Range: $52,100 - $78,200

Who We Are:
TOTAL Transportation is dedicated to the profitable delivery of each of our customer's shipments safely, on-time, and claim-free. Our commitment to consistently providing superior service is what makes TOTAL Transportation of Mississippi the best trucking company for all your U.S. transportation needs. We strive daily to provide the service our customers expect and deserve. Safety, security and service will prevail above all else. Each and every employee of Total Transportation of Mississippi is now and always will be dedicated to these principles.

Why Total Transportation?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

What You’ll Do:

• Provides leadership and accountability to the assigned dedicated account; creates a sense of teamwork and partnership with your fleet and customer; resolves escalated personnel and customer issues as they arise.
• Knows and understands customer’s product offerings.
• Accessible to customer via phone/fax/e-mail/EDI.
• Develops solid working relationships with customers related to the assigned dedicated account.
• Provides weekly stats and provide the tools/guidance to exceed customer expectations for service and on-time delivery.
• Understands Driver/Non-Driver Policies and Procedures.
• Recruits’ drivers for the assigned dedicated account.
• Conducts Driver and Tractor utilization analysis.
• Communicates Surge Requirements to Regional and Long-Haul business.
• Assists in all phases of operational functions pertaining to the assigned account when needed.
• Involved with the ordering of all required tractors and trailers to meet customer’s requirements.
• Looks to continuously improve all areas of the assigned account from Operations to Collections.
• Communicates new procedures/policies to all account personnel.
• Stays in direct contact and is accessible to any other department needing assistance.
• Promotes a high level of Safety Awareness.
• Ensures all assigned accounts are operating in compliance with local, State, and Federal laws.
• Ability to perform the duties and responsibilities of the Manager, Dedicated Fleet. (operate a dedicated account in the absence of the manager)
• Be sure all open/unseated trucks/trailers are accounted for daily.
• Perform other duties as assigned.

What We’re Looking For:

Education

• Bachelor’s degree in related field or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested.

Experience

• Minimum of 3 years in transportation required, preferably in Dedicated Contract Carriage.

Skills/Certifications

• Understanding of basic rules/regulations regarding trucking operations.
• Strong interpersonal skills- Ability to interact with all departments and all levels of associates.
• Basic knowledge of U.S. geography and the calculation of transit times across multiple U.S. time zones.

• Effective, professional written and verbal communication skills.

• A high level of attention to detail.

• Ability to operate the AS400 dispatch system.

• Proficiency in MS Word and Excel.

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Total is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.