What are the responsibilities and job description for the Sales & Customer Service Coordinator position at Total Water Treatment Systems Inc.?
Total Water is looking to immediately hire a Sales & Customer Service Coordinator for our Mt Pleasant, MI office. Working with customers, technicians, managers, purchasing, sales and the customer service team, you will coordinate all aspects of sales, service and installation, coordinating schedules, dispatching technicians, setting sales appointments, arranging for equipment, implement marketing strategies and processing paperwork.
Total Water is an Employee Owned business providing excellent benefits including:
- Employee Stock Ownership Plan
- 401k plan and matching
- Health, dental, and vision insurance
- Short and long term disability insurance
- Life insurance
- Paid holidays
- Paid time off
Are you looking to work with a great team of employee owners?
Do you enjoy talking with people and coordinating projects and information?
Responsibilities include:
- Scheduling installations, service, delivery and sales appointments.
- Answering customer phone calls and directing accordingly.
- Assist customers with sales inquiries, service & delivery questions by phone, email and in person if needed.
- Work with sales team, technicians and customers by phone and email.
- Prepare quotes and pricing for customers.
- Schedule technicians, collect and prepare necessary paperwork, determine equipment needs and availability while controlling the work to improve productivity.
- Updating completed work in the computer database, for billing and preparing reports as needed.
- Coordinate and implement marketing strategy.
- Manage website and coordinate with outside vendors.
Experience and Job Requirements:
- Experience as a scheduler, coordinator or customer service center/account management.
- Proficiency with Microsoft Excel and Word.
- Understanding and prior experience using a database.
- Good typing skills.
- Accounting and billing experience helpful.
- Excellent written and oral communication skills.
- Excellent customer service and organizational skills.
- The ability to multitask and work in a fast paced environment.
Total Water is an Equal Opportunity Employer Minority, Female, Veteran, Disability.
Salary : $18 - $23
