What are the responsibilities and job description for the Jr. Project Manager - (Remote) position at Totally Joined For Achieving Collaborative Techniques, LLC?
About Us:
Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority-owned, CVE-verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S. government agencies and organizations.
About the Position:
TJFACT is seeking to hire a well-versed Jr. Project Manager (Remote) in Washington DC to support the Internal Revenue Service - IRS.
Please note that this role is contingent upon award.
Duties and Responsibilities:
- Act as the central point of contact for the assigned project.
- Coordinate the efforts of subcontractors, team members, and other contractors under the direction of the Government Program/Project Manager.
- Provide oversight and workload management for IT Service Desk assigned contractor resources.
- Attend meetings and conference calls as necessary.
- Supervise assigned technical and administrative staff, including subordinate managers.
- Assign work to other contractors, ensure timely completion, monitor performance, and adjust schedules to meet objectives.
- Foster a collaborative and positive working environment.
- Develop and maintain policies, plans, procedures, schedules, guidance material, and standards.
- Troubleshoot and resolve issues with desktop and laptop computers, applications, and software.
- Conduct remote installation and support for primary and peripheral computer hardware and software.
- Apply customer service and support principles to resolve issues efficiently.
- Utilize problem-resolution databases and perform data analysis to troubleshoot and resolve issues.
- Provide remote chat service delivery with a strong understanding of equipment configurations and operating systems.
- Maintain all necessary documentation related to assigned tasks and projects.
- Ensure compliance with corporate and government policies and standards.
- Provide feedback on knowledge articles and processes in asset management systems.
- Assure quality of task products, services, and deliverables, including participating in reviews, audits, and site visits.
- Research and verify data in monthly status reports, including balances, costs, and funding.
Required Qualification:
- U.S. citizen
- Minimum of 6 years of experience in relevant project management roles.
- Proficiency in Aternity software, ServiceNow applications, eGain applications, Bomgar software, Microsoft Office products, and Apple iOS software products.
- Proficient with laptop and desktop computers, operating systems, and hardware technologies.
- Skilled in troubleshooting, data analysis, and remote installation of software and hardware.
- Strong oral and written communication skills for customer service delivery.
- Familiarity with business operations in a service desk environment.
- Comprehensive understanding of systems, training methods, and troubleshooting databases.
Preferred Qualifications:
- Bachelor's degree from Accredited Institute.
- Experience exceeding the minimum 6-year requirement, demonstrating leadership and supervisory capabilities.
- Expertise in managing technical staff and delivering IT service desk solutions.
- Proven ability to work as a team leader or supervisor, managing workloads and maintaining effective schedules.
- Knowledge of corporate and government compliance standards, including maintaining accurate documentation and adherence to policies.
- Participation in policy development, procedural updates, and creating technical documentation.
- Experience with feedback and improvement of knowledge articles and processes.
Benefits:
- Medical, Vision and Dental Insurance
- 401-K plus match
- Paid Vacation days
- Paid holidays
- Short Term and Long-Term Disability
- Voluntary Term Life
TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.
