What are the responsibilities and job description for the ADMINISTRATIVE LUXURY TOILET GENERAL ASSISTANT position at TOTO USA?
ADMINISTRATIVE LUXURY TOILET GENERAL ASSISTANT
Ontario, CA
PLEASE READ ALL BELOW :
This is an administrative assistant position primarily supporting a call center, not an IT position. While some technical knowledge is required, the role is focused on providing high-quality administrative support to the team.
MAJOR FUNCTION :
Performs tasks within the Tech Support department, following verbal and written instructions such as Standard Operating Procedures (SOPs), management directives, and other assignments as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES :
- Follows all company policies and procedures, including those outlined in the employee handbook.
- Responds to customer inquiries via email and telephone, providing support to the Tech Service team.
- Compiles claim data within the Salesforce system to identify trends and support product improvement initiatives.
- Assists management in creating and processing warranty parts and repair cases.
- Provides administrative support activities
- Inputting labor claims date
- Following up with customers
- Distributing department information
- Other tasks as assigned
- Provides product specifications to architects, engineers, manufacturer representatives, field sales, and others, helping them evaluate company products for compliance with local and state building codes.
- Collaborates with Sales, Claims, and Quality Assurance departments to complete Return Goods Authorization (RGA) case data.
- Works with the Washlet Repair department, following up on repair status, shipping issues, and billing inquiries.
- Performs other duties as assigned by management.
- Provides case and claims support for customers, sales, distributors, and other stakeholders.
QUALIFICATIONS :
PHYSICAL REQUIREMENTS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT :
The work environment consists of an indoor office / manufacturing facility with limited heat in winter, limited air conditioned in summer. Minor exposure to odors from lubricants / preservatives as well as fumes from gas operated vehicles. Moderate noise levels are present. Job requires the use of personal protective equipment (PPE) that may include, but not limited to; protective gloves, ear plugs, safety glasses, protective sleeves, and safety shoes. Minimal possibility of accidents of a minor nature requiring first aid.
Regardless of Position / Title, all employees are expected to provide the highest level of customer service and kindness for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
SUPERVISORY RESPONSIBILITY :
