What are the responsibilities and job description for the Business IoT Support Engineer position at TOTO USA?
Role Summary
We are seeking an experienced Business IoT Support Engineer to join our Business Strategy Department.
About the Role
This position involves providing technical support and guidance to customers using our Smart products and technologies.
Key Responsibilities
- Provide technical support and guidance to customers via phone, email, and in-person visits
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
- Analyze data and identify opportunities for improvement, and work with the team to develop and implement process improvements
- Develop and deliver training programs to enhance customer knowledge and skills
- Perform other duties as assigned
Requirements and Qualifications
- Bachelor's degree in Computer Science, Electrical Engineering, Information Technology, or a related field
- Strong understanding of IoT technology and its applications
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively as part of a team
- Strong problem-solving and analytical skills
- Proficient in Microsoft Office and other productivity software
