Slot Service Technician

About Us

Toucan Gaming is Louisiana’s fastest growing gaming and amusements provider. We’re set apart from others by our creative and ambitious team who’s focused on creating outstanding gaming experiences and developing the most profitable gaming locations. Our years of combined expertise in gaming, customer service and marketing give us the understanding and capability to put the right games in front of your customers.

Our unique total room and amusement packages further elevate the gaming experience to be unmatched by any other. Toucan Gaming uses the latest technology to offer real-time reporting, so you can watch trends and measure growth with confidence. We’re also proud to offer the fastest service response time by our local expert technicians.

Toucan’s sales and support is statewide, with offices in Shreveport and Lafayette. Whether you currently offer gaming in your business or are considering adding gaming in the future, our dedicated sales and compliance team members will be honored to help you through each step of the process.

Job Description:

Essential Job Responsibilities and Duties

• Maintains a positive and professional demeanor during all interactions with guest, fellow employees, and vendors.
• Promotes a positive work atmosphere including support and assistance to all employees and management staff.
• Promotes operational consistency among all regional locations. Maintain an open line of communication with Management.
• Adhere to all appearance and uniform standards.
• Establish and maintain a thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Timely completion of maintenance and repairs of buildings, equipment and grounds (facilities & equipment) and on route collection procedures.
• Responsible for all aspects of device repair, machine conversions, changing class, routine preventative maintenance, and EPROM replacement.
• Moves bases and machines as necessary among properties.
• Responsible for all furniture, fixture, and equipment placement and maintenance inside the establishments.
• Responsible for adhering to and keeping up with all gaming regulations, policies and procedures.
• Responsible for completion of all necessary end-of-day paperwork and forwarding any end-of-day reports to the appropriate personnel.
• Responsible for inventory and tracking of parts on hand.
• Responsible for maintaining assigned company vehicle, including but not limited to: repairs and maintenance, oil changes, cleaning, etc.
• Attend regular Gaming Department meetings and share knowledge, work, and repair methods with staff.
• Responsible for adhering to all Company policies and procedures regarding the maintenance of key control of all gaming devices.
• Must establish a thorough familiarity with all test equipment and support equipment (currency counters, kiosk, ATM’s, site controllers, and other related equipment).

• Responsible for adhering to and keeping up with all gaming regulations, policies and procedures.

• Identifies inefficiencies and possible solutions to correct inefficiencies. Acts as advisor to the Director of Slot Operations and/or Director of Facilities on research and best practices regarding projects, tasks, and operations.
• Reports witnessed operational inconsistencies to the Director of Operations.
• Performs other incidental and related duties as required and assigned.

Skills, Education and Other Requirements

• Must have completed Tech 1 and/or Tech 2 Video Poker certification.
• Must be literate and fluent in English with excellent verbal and written communication skills.
• Ability to effectively present information and respond to questions from groups of clients, customers, and the general public.
• Proficient use of Computer, phone, fax, copier and 10-Key calculator, Basic PC skills, specifically Microsoft Office products.
• Frequent travel is required for this position.

Required Work Cards

• Identification that establishes identity and the right to work in the United States.
• Valid Louisiana Driver License and acceptable driving history
• All Casino personnel including Slot Technicians/Supervisors, Operations Managers, Casino Associates/Supervisors are required to possess a valid video draw poker employee permit.  Tech. 2 permits are required for advanced-ranked Slot Technicians and Supervisors. Failure to maintain a valid Video Draw Poker permit or an identification card as mentioned above may result in suspension and up to termination of employment. 
• A valid state issued driver’s license, identification card or U.S. Military identification card is required while working at the casino facility. 

Machinery, Work Equipment, Programs, Software, Hardware Used

• Computer, phone, fax, copier and 10-Key calculator.
• Video poker machines, ATMs, and other amusements.

#TLAGaming

Base Pay Range:

$24-30/hour based on experience

Toucan Gaming is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary : $24 - $30