Regional Operations Manager

About Us

Toucan Gaming is Louisiana’s fastest growing gaming and amusements provider. We’re set apart from others by our creative and ambitious team who’s focused on creating outstanding gaming experiences and developing the most profitable gaming locations. Our years of combined expertise in gaming, customer service and marketing give us the understanding and capability to put the right games in front of your customers.

Our unique total room and amusement packages further elevate the gaming experience to be unmatched by any other. Toucan Gaming uses the latest technology to offer real-time reporting, so you can watch trends and measure growth with confidence. We’re also proud to offer the fastest service response time by our local expert technicians.

Toucan’s sales and support is statewide, with offices in Shreveport and Lafayette. Whether you currently offer gaming in your business or are considering adding gaming in the future, our dedicated sales and compliance team members will be honored to help you through each step of the process.

Job Description :

Essential Job Responsibilities and Duties

• Maintains a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
• Promotes a positive work atmosphere including support and assistance to all LSM Gaming and management staff.
• Ensures operational consistency and regulatory compliance among all regional locations. This includes local, state, and federal regulations and Louisiana Gaming laws.
• Ensures locations are safe, clean and well maintained. Seeks guidance and reports and responds to problems in a timely and accurate manner.
• Carries out management responsibilities in accordance with the organization’s policies and applicable laws.
• Ensures that the responsibilities, authorities, and accountability of all support staff are defined and understood.
• Manages and directs all aspects of retail marketing operations and casino operations for all truck stops with the guidance of the Administrative Manager.
• Guides and directs Casino Supervisors through best operating practices and policies, leadership and management of support personnel, including training on new policies, initiatives and casino promotions.
• Directs the support managers on short term and long-range plans and budgets based on goals and growth objectives.
• Provides supervisors and employee regular and scheduled feedback each verbally and through written performance evaluations.
• Is responsible for rewarding and disciplining employees as needed. This includes addressing complaints or grievances regarding employees and documenting and initiating appropriate steps for resolution or advancement. Submits documentation of employee meetings/discussions as described to the HR Assistant for next steps, tracking and filing, seeking their assistance as needed.
• Report staffing needs and concerns to the HR Assistant and the Administrative Manager.
• Investigates employee issues and suggests appropriate resolutions. Assists and advises supervisors with employee issues. Anticipates problems whenever possible and develops action plans. Also works with and gets approval from the HR Assistant &/or Chief of Human Resources (CHRO) the on complex issues requiring including employee injuries, workman’s compensation claims, employee investigations or on-going disciplinary action or performance improvement planning, or for guidance on termination, leaves of absence, etc. Additionally consult the CHRO for approval before sharing or implementing new employment policies or rehiring previously separated employees.
• Manage and resolve customer grievances, complaints, and injuries. Report these occurrences to the Administrative Manager.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Management.
• Ability to accept performance feedback in a professional manner.
• Other duties as assigned.

Skills, Education and Other Requirements

• Requires an associate’s degree or greater in relevant area or three to five years of casino operational experience, or an equivalent combination of educations, training and experience.
• Additionally, requires five to seven years of each/combination of supervisory and managerial experience managing direct reports AND managing supervisors/managers.
• Excellent communication skills and a thorough working knowledge of the casino’s procedures and guidelines are required.
• Must be able to effectively resolve problems based on common-sense use of reasoning ability, as well as knowledge of established company policies.
• Must be literate and fluent in English with excellent verbal and written communication skills.
• Ability to read, analyze and interpret common financial reports and legal documents.
• Ability to work with others and independently.
• Exceptional interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Ability to effectively present information and respond to questions from groups of clients, customers, and the public.
• Superior time, data management and organizational skills
• Proficient use of Computer, phone, fax, copier and 10-Key calculator, Basic PC skills, specifically Microsoft Office products
• May be required to obtain a valid Louisiana Key License
• Frequent travel within the region is required routinely. Additionally, some travel, including overnight travel, may be required for this position.
• Ability to commute/relocate to the greater Shreveport, LA area.

Required Work Cards

• Identification that establishes identity.
• Identification that establishes the right to work in the United States.
• Valid Louisiana Driver License and acceptable driving history.

#TLAGaming

Base Pay Range :

$60,000-65,000

Toucan Gaming is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.