What are the responsibilities and job description for the Sales Manager (Lafayette) position at Toucan Gaming?
About Us
Toucan Gaming is Louisiana's fastest growing gaming and amusements provider. We're set apart from others by our creative and ambitious team who's focused on creating outstanding gaming experiences and developing the most profitable gaming locations. Our years of combined expertise in gaming, customer service and marketing give us the understanding and capability to put the right games in front of your customers.
Our unique total room and amusement packages further elevate the gaming experience to be unmatched by any other. Toucan Gaming uses the latest technology to offer real-time reporting, so you can watch trends and measure growth with confidence. We're also proud to offer the fastest service response time by our local expert technicians.
Toucan's sales and support is statewide, with offices in Shreveport and Lafayette. Whether you currently offer gaming in your business or are considering adding gaming in the future, our dedicated sales and compliance team members will be honored to help you through each step of the process.
Job Description :
Essential Job Responsibilities and Duties
- Maintains a high quality of service according to Toucan Gaming's core values.
- Maintains a positive and professional demeanor during all interactions.
- Maintain a current and advanced understanding of gaming equipment and performance trends
- Establishes new markets and customer leads for three machine locations; Pursuing leads and moving them through the sales cycle.
- Manages contract content and necessary sales support materials.
- Facilitates contract negotiation, execution and renewal.
- Provides licensing support to new and existing customers seeking assistance from the Director of Compliance as needed.
- Schedules regular visits for the purpose of retention and revenue growth; Ongoing relationship and contract management; troubleshoots issues with the customer.
- Setting goals : Setting goals for the business development (sales) team and developing strategies to meet those goals.
- Training staff : Hiring, onboarding, and training business development staff
- Attending events : Attending conferences and industry events to nurture relationships with industry decision-makers.
- Working with other departments : Working with and influencing departments such as human resources, sales, marketing, accounting, and finance.
- Following industry standards : Executing and upholding the responsibilities of the company according to lawful industry standards and ethical behavior.
- Identify Tiki Bar locations for startups / fold ins.
- Work with the Director of Facilities and Director of Slot Operations to complete Site Surveys for outfitting new route locations (dcor, game mix, machine & amusement placement, etc).
- Collaborate with marketing team to plan customized on-site marketing materials for establishments
- Maintain a positive working relationship with Slot Techs and act as the liaison between the customer and Slot Operations team when trouble shooting relationship based or service issues.
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Recommends changes in products, service, and policy by evaluating results and competitive developments.
- Performs other incidental and related duties as required and assigned.
Skills, Education and Other Requirements
Required Work Cards
While the foregoing attempts to communicate the traditional physical demands associated with this position, the company will consider varying such requirements whenever necessary to provide individuals with disabilities an equal employment opportunity.
TLAGaming
Base Pay Range : 70,000 - $75,000
Toucan Gaming is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $70,000 - $75,000
