Customer Relations Rep - PRN

The Customer Relations Representative performs duties primarily as an operator for both hospitals on a daily basis. Monitors alarms and makes public announcement for emergencies. Assists with customers, visitors and venders when requested. This job is located at the hospitals front lobby area.

This position is PRN

Essential Functions and Responsibilities :

• Answer and direct all incoming / outgoing calls.
• Answer the Emergency Hotline Phone.
• Utilize the public address (P.A.) to make emergency and non-emergency announcements.
• Monitor and notify hospital for all weather (first alert) radio activations (code grey - severe weather).
• Deter unauthorized entry to switchboard area (authorized personnel only).
• Document requested long distance calls (tracking / trending) from employees.
• Maintain a proficiency knowledge and understanding of all emergency codes and procedures.
• Operates both hospitals mailroom from one location on a constant basis per day.
• Answer assigned office telephone in a professional and prompt manner while at work.
• Utilize the public address (P.A.) to make emergency and non-emergency announcements, when
• relieving the operators for breaks / lunches.
• Deter unauthorized entry to area (authorized personnel only) while at assigned work.
• Document all long distance calls requested by employees while as an operator.
• Greet customers / visitors in a polite, courteous manner while on duty.
• Assist customers / visitors with directions whenever requested.
• Maintain a proficiency knowledge and understanding of all emergency codes and procedures.
• Report any work related deficiencies to Manager without delays.
• Adhere to the hospitals goals, policies and standards.
• Participates in performance improvement activities within the department.
• Attends all department meetings.
• Understand and adhere to all hospitals policies and standards.
• Completes all other duties / tasks as assigned.
• Will share opportunities to teach, motivate and uplift others.
• Performs all other duties as assigned.

Minimum Qualifications :

Education

Experience

Certifications, Licenses, and Registrations

Skills and Abilities

Physical Demands :

FLSA Statement :

This position is classified as non-exempt under the Fair Labor Standards Act (FLSA). Employees in non-exempt positions are entitled to receive overtime pay for any hours worked over 40 in a workweek in accordance with state and federal regulations.

EEO Statement :

Touchette Regional Hospital is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.