What are the responsibilities and job description for the After Hours Scheduling Coordinator / HHA or CNA Experience Required position at Touching Hearts at Home of Southwest Boston?
Job Description
Job Description
Benefits :
Flexible schedule
Paid time off
Training & development
Wellness resources
Touching Hearts at Home of SW Boston is seeking an After Hours Scheduling Coordinator to provide excellent caregiver and client support beyond regular office hours and on weekends for older adults and their families in a professional and appropriate manner. We are seeking a clerical / customer service focused person with HHA experience to be both our phone support and in certain situations, caregiver due to call outs.
Main Duties :
Answer all phone calls outside of regular office hours (weekdays - 4 : 30 pm-8 : 00 am; weekends or holidays 8 : 00 am-8 : 00 am).
Politely and efficiently resolve any client service issues, scheduling issues or adjustments.
Monitor the on-call email for any missed clock-ins / outs and voicemails check these at least every 3 hours on weekends and 2 hours on weekends.
Track all incoming calls, missed check-ins, and voicemails in the on-call log; respond to each as needed.
Serve as jump and run caregiver in times where you are unable to fill shifts. This is an essential requirement of the position.
Any other tasks requested by Touching Hearts Office Staff
Other Requirements :
Must have experience and comfortability providing Home Health Aide level care
After Hours Scheduling Coordinator must have reliable phone service and internet access throughout their shift.
After Hours Scheduling Coordinator must be available and able to answer and respond to incoming phone calls throughout their shift.
When not actively taking calls or completing follow through, After Hours Scheduling Coordinator is free to utilize their time as they see fit, as long as they are able to meet the above requirements.
Pay :
Monday - Friday : $60 per night; Saturday and Sunday = $120 per day
PLUS $20.00 an hour if you must cover a shift' $21 on weekends
We would also love to have you work as a Home Health Aide for Touching Hearts outside of the on-call position!
After Hours Scheduling Coordinator Qualifications :
Valid driver's license AND registered vehicle.
1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
Personal or professional experience working as Personal Care Aide (PCA) or Home Health Aide (HHA), Certified Nursing Assistant (CNA).
Proficient scheduling software
Passion for helping seniors remain safe and independent wherever they call home.
Why Touching Hearts at Home?
We offer Paid Time Off (PTO) and Paid Sick Leave
FREE Telehealth benefit
Same day pay via Tapcheck.
Award winning agency : Recognized by Home Care Pulse as both a Provider of Choice AND Employer of Choice for 2025
We believe in recognizing the excellent work of our caregivers in a variety of ways, including : incentive programs to earn PTO, bonuses for performance and caregiver referrals and more!
We strongly value developing mutually rewarding relationships between our caregivers and our clients. We promote continuity of care and strive to create on-going, consistent schedules for our clients and caregivers.
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