Scheduling Coordinator / CNA HHA Experience Required

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
  
  
  

Touching Hearts at Home of Southwest Boston is seeking a Scheduling Coordinator to help us continue to effectively staff new cases, time off requests and last-minute call outs on a daily basis. We are looking for an experienced professional who has done high volume scheduling or staffing in previous roles. We are looking for an individual who will thrive in a small, “all hands-on deck business.” The person best fitting our organization is one who will embrace our 4 Core Values: Compassion; Communication; Consideration and Commitment. This is an opportunity to do meaningful work in helping some of the most vulnerable people in our community – the elderly.

Touching Hearts is an award winning family-owned small business. We have been recognized by Boston Magazine as a Top Senior Care Company for 2025 and by Activated Insights (formerly Home Care Pulse) as an Employer of Choice and Provider of Choice.

Scheduling Coordinator Key Responsibilities:

• Utilize scheduling software to accurately create and assign schedules to fulfill client needs, log notes and information correctly, and provide needed information to clients, caregivers, and office staff.
• Communicate effectively by email and telephone with clients, caregivers, co-workers, and other client contacts to ensure excellent customer service.
• Address and resolve scheduling issues (call offs or new client shifts) in a timely and efficient manner, with a focus on assigning caregivers to provide a good social match and long-term solution to client’s needs.
• Manage caregiver time off requests and ensure client needs are still met.
• Track and report scheduling related metrics including call offs and tardies on a weekly basis.
• Develop and maintain positive working relationships with clients, caregivers, and office staff in order to promote and encourage a productive and pleasant work environment. Utilize existing policies and procedures, manager feedback, and general good judgement to make appropriate business decisions regarding client needs and daily priorities.
• Communicate effectively to managers across all service areas to ensure excellent client care, customer service, and employee relations.
• Other administrative tasks as assigned to support the general operations of the business including but not limited to; on-call (after hours support), providing caregiving services if needed, introducing caregivers for shifts, etc.
  
  
  

Scheduling Coordinator Position Requirements:

• Experience working with a scheduling software system
• A personal or professional history that shows a passion for supporting older adults
• Working knowledge of Microsoft Office
• Ability to work full-time in a professional office setting (8 am to 4:30 pm)
• Ability to lift, push or pull up to 25 pounds
• Valid Driver’s License and access to a reliable insured vehicle
  
  
  

Benefits:

• FREE Telehealth Benefit for you and your dependents.
• Paid Time Off
• Paid Sick Leave
• Same day pay (up to 70% of your “daily rate.”)
• **At this point, we do not offer 401K or health insurance. As our business grows, these are benefits that we will be exploring.
  
  
  

Each Touching Hearts at Home franchise is independently owned and operated. Your application will go directly to the management of the franchisee where all hiring decisions will be made.

All inquiries specific to employment at this franchisee should be made directly to the franchise location, and not to Touching Hearts at Home Corporate office.