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Director of Maintenance Operations

Touchstone Apartments
Marlborough, MA Full Time
POSTED ON 3/18/2025
AVAILABLE BEFORE 5/17/2025

The Key to Success!

If you are someone who wants to CONTROL his/her own DESTINY and have FUN while doing it, then read on. We are professionals, but we leave the large corporate mindset behind, and work with real people who love this business. We all have input on decisions that affect the entire team. We even have a program where you can invest with the team in the next building purchase. Yes, you can become an owner!! But, we do not make this offer to just anyone.

We are seeking a VERY EXPERIENCED, well organized, maintenance manager with the ability to schedule and HOLD ACCOUNTABLE a small maintenance staff and various sub-contractors. This is a full time position.

Cliff Notes on requirements for this position (save time and read no further, if this is not you):

- Must have property maintenance supervisory work experience with managing a team of 3 or more and a portfolio of a 200 units (EXPERIENCE WITH SCATTERED SITES IS A PLUS).

- Burning sense of urgency to accurately resolve challenges

- Problem solving - able to make decisions and act autonomously

- Ability to prioritize – determine what is most important and complete it 1st.

- Enjoy helping people move forward and up in their lives

- Good communication skills

- Must have a valid MA. Driver’s license (without restrictions)

- Must be fluent in English language, but bi-lingual skills are a plus

- Must be able to pass CORI

- Must live within 40 minutes of Marlborough, MA.

- Candidate must be able to lift 25 pounds (the atty made us put this one in!!)

But….if the above describes/excites you, read on:

We are a fast growing, team oriented, metro-west area owner of 250 market-rate units (spread over 5 towns). We offer flexible hours, a competitive salary, insurance, gas allowance, paid time off (PTO), personal development (success coaching, educational/training opportunities), a positive, fun work environment, the ability to control your own destiny, and more.

Here is what your typical day for you might look like:

Responsible for the property’s maintenance and facilities operation to enhance the value of the communities. Effectively and efficiently performs apartment turnovers. Maintains the work order system by prioritizing, delegating, and scheduling work. Supervises maintenance staff for quality and quantity thru inspection. Maintains property’s equipment and machinery. Of course, you are often the face of the company to Residents, customer service is always part of our success formula. Finally, assisting you and your team to move forward and up in their lives. We spend more time with each other, than almost anyone else. Reaching our goals, personal and business, starts here.

· Supervises and trains maintenance staff and serves as company representative with contractors, vendors, inspectors, city officials, etc.

· Schedules and assists with daily operations (service orders, grounds maintenance, apartment turnovers, projects, etc.).

· Plans, prioritizes, and schedules efficient apartment turnovers.

· Reviews and tracks progress of service orders.

· Holds maintenance staff accountable, gives feedback, and takes corrective action as needed.

· Performs various maintenance functions as needed, including minor repairs that do not require the need for a license in the following areas: electrical, plumbing, appliances, flooring, carpentry, painting, grounds, and heating/air issues. For ex, general carpentry duties such as wallboard repair, counter-top/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and ceramic tile repair. Assists with vinyl floor, cove and wall base installation.

· Schedules and participates in emergency on-call shifts and after-hours snow maintenance.

· Monitors inventory and purchases of maintenance supplies.

Job Type: Full-time

Pay: $30.00 - $45.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: In person

Salary : $30 - $45

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