What are the responsibilities and job description for the Supervisor, Patient Service Representatives position at Touchstone Medical Imaging?
Touchstone Medical Imaging is actively searching for a Patient Service Representative Supervisor to join our team at our Round Rock location in Austin, TX.
The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.
Additional Responsibilities:
Touchstone Medical Imaging, LLC is a leading provider of diagnostic imaging services in the United States. With offices in Plano, TX, Touchstone owns and operates diagnostic imaging facilities nationwide. The imaging facilities provide a wide range of imaging services in a comfortable, service-oriented outpatient environment.
The Touchstone philosophy is to bring together state of the art equipment, the most qualified radiologists in the community, and superior customer service for the referring physicians, patient, and payors to provide the best in outpatient radiology. We are well known for our uncompromising commitment to patient care provided in a warm, caring atmosphere, and a strong belief that quality diagnostic imaging and excellence in service results in cost effective medical care.
#TMIL
Touchstone Medical Imaging is actively searching for a Patient Service Representative Supervisor to join our team at our Round Rock location in Austin, TX.
The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.
Additional Responsibilities:
Touchstone Medical Imaging, LLC is a leading provider of diagnostic imaging services in the United States. With offices in Plano, TX, Touchstone owns and operates diagnostic imaging facilities nationwide. The imaging facilities provide a wide range of imaging services in a comfortable, service-oriented outpatient environment.
The Touchstone philosophy is to bring together state of the art equipment, the most qualified radiologists in the community, and superior customer service for the referring physicians, patient, and payors to provide the best in outpatient radiology. We are well known for our uncompromising commitment to patient care provided in a warm, caring atmosphere, and a strong belief that quality diagnostic imaging and excellence in service results in cost effective medical care.
U.S. Radiology Specialists is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.
Additional Responsibilities:
- Manages the training and onboarding of new team members
- Participates in the recruiting, interviewing, and hiring process
- Leads regular staff meetings and associate one-on-ones
- Monitors and approves timecards
- Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/ or terminations when necessary
- Defines job responsibilities/specialty tasks and priorities
- Develops and monitors the teams’ performance through a QA process
- Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage (5%)
- Completes other tasks and projects as assigned
- High School Diploma or equivalent required.
- 2-3 years office experience in a healthcare setting
- Excellent customer service skills
- Medical / Dental / Vision / Life / Pharmacy Plans, with Benefits effective first day of the month following hire date
- 401(k) with Immediate Eligibility to Defer and Safe Harbor and Profit-Sharing Contributions upon meeting eligibility requirements
- Employer Paid Short-Term Disability
- Employer Paid Life/AD&D
- Voluntary Life
- Paid Maternity Leave
- Paid Vacation Time
- PTO Accrual Beginning Day 1
- Colleague Referral Bonus Program
Touchstone Medical Imaging, LLC is a leading provider of diagnostic imaging services in the United States. With offices in Plano, TX, Touchstone owns and operates diagnostic imaging facilities nationwide. The imaging facilities provide a wide range of imaging services in a comfortable, service-oriented outpatient environment.
The Touchstone philosophy is to bring together state of the art equipment, the most qualified radiologists in the community, and superior customer service for the referring physicians, patient, and payors to provide the best in outpatient radiology. We are well known for our uncompromising commitment to patient care provided in a warm, caring atmosphere, and a strong belief that quality diagnostic imaging and excellence in service results in cost effective medical care.
#TMIL
Touchstone Medical Imaging is actively searching for a Patient Service Representative Supervisor to join our team at our Round Rock location in Austin, TX.
The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.
Additional Responsibilities:
- Manages the training and onboarding of new team members
- Participates in the recruiting, interviewing, and hiring process
- Leads regular staff meetings and associate one-on-ones
- Monitors and approves timecards
- Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/ or terminations when necessary
- Defines job responsibilities/specialty tasks and priorities
- Develops and monitors the teams’ performance through a QA process
- Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage (5%)
- Completes other tasks and projects as assigned
- High School Diploma or equivalent required.
- 2-3 years office experience in a healthcare setting
- Excellent customer service skills
- Medical / Dental / Vision / Life / Pharmacy Plans, with Benefits effective first day of the month following hire date
- 401(k) with Immediate Eligibility to Defer and Safe Harbor and Profit-Sharing Contributions upon meeting eligibility requirements
- Employer Paid Short-Term Disability
- Employer Paid Life/AD&D
- Voluntary Life
- Paid Maternity Leave
- Paid Vacation Time
- PTO Accrual Beginning Day 1
- Colleague Referral Bonus Program
Touchstone Medical Imaging, LLC is a leading provider of diagnostic imaging services in the United States. With offices in Plano, TX, Touchstone owns and operates diagnostic imaging facilities nationwide. The imaging facilities provide a wide range of imaging services in a comfortable, service-oriented outpatient environment.
The Touchstone philosophy is to bring together state of the art equipment, the most qualified radiologists in the community, and superior customer service for the referring physicians, patient, and payors to provide the best in outpatient radiology. We are well known for our uncompromising commitment to patient care provided in a warm, caring atmosphere, and a strong belief that quality diagnostic imaging and excellence in service results in cost effective medical care.
U.S. Radiology Specialists is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
