Director of Operations

Touchstone Property Management is a rapidly growing, local property management company specializing in single-family, plex, and multi-family properties. We are seeking a Director of Operations to build, lead, and enhance our property management department while driving operational excellence through the Entrepreneurial Operating System (EOS) model.

✅ Primary Function:

The Director of Operations will recruit and develop teams, streamline operations, and ensure seamless day-to-day functioning. Utilizing the EOS model, they will focus on increasing efficiency, aligning departments, and enhancing satisfaction among owners, vendors, and tenants while contributing to the overall growth of the company. A strong ownership mentality and a commitment to fostering a culture of excellence are essential.

🔑 Key responsibilities include:

Team Development:

• Recruit, develop, and retain a high-performing team committed to our values.
• Foster a positive company culture that encourages professional growth.
• Conduct hiring, onboarding, training, and performance evaluations for direct reports, utilizing DISC assessments.
• Audit staff timecards and performance metrics for accuracy and adherence to incentives.
• Address complex employee inquiries and provide strategic solutions.

Operations Management:

• Oversee daily property management operations, ensuring service efficiency and effectiveness.
• Implement best practices in property management, maintenance, and tenant relations.
• Monitor and respond to reviews across various platforms to uphold our reputation.
• Lead weekly leadership and departmental meetings, aligning team goals with EOS principles.

Leadership Competencies:

• Attract and develop top talent through strategic recruitment and development initiatives.
• Coach team members for improved performance and future growth within the company.
• Maintain flexibility and adaptability amidst changing priorities and challenges.
• Uphold core values of integrity, organization, and calmness under pressure.

📈Technology and Compliance

• Leverage technology solutions for operational excellence, reporting, and communication.
• Stay updated on industry trends to implement innovative practices that enhance our service offerings.
• Organize and document processes within the company Notion workspace to promote collaboration and knowledge sharing.
• Ensure compliance with real estate laws and Fair Housing regulations.
• Manage evictions and legal challenges with innovative conflict resolution strategies to minimize company liability.

🧡 Benefits:

Taking care of our people is a core part of our culture. We offer a wide range of creative and competitive benefits for our team members including:

• 100% Healthcare for the employee (dependents are separate)
• 10 day PTO/Sick and 8 paid holidays
• Cellphone reimbursement and Vehicle Mileage
• 1 paid volunteer day off
• 401k match
• Costco membership

The ideal candidate will exhibit detail-oriented problem-solving skills, a commitment to excellence, and alignment with our company's values, including the principles of the EOS model. If you are ready to make a meaningful impact in property management and contribute to a thriving work environment, we would love to hear from you.