What are the responsibilities and job description for the Director of Operations position at Touchstone Property Management?
Director of Operations
About the job
Touchstone Property Management is a rapidly growing, local property management company specializing in single-family, plex, and multi-family properties. We are seeking a Director of Operations to build, lead, and enhance our property management department while driving operational excellence through the Entrepreneurial Operating System (EOS) model.
Primary Function:
The Director of Operations will recruit and develop teams, streamline processes, and ensure seamless day-to-day operations. Utilizing the EOS model, they will focus on increasing efficiency, aligning teams, and enhancing satisfaction among owners, vendors, & tenants while contributing to the overall growth of the company. A strong ownership mentality and a commitment to fostering a culture of excellence are essential.
Key responsibilities include:
Team Development:
- Recruit, develop, and retain a high-performing team committed to our core values.
- Foster a positive company culture that encourages excellence and professional growth.
- Conduct hiring, onboarding, training, and performance evaluations for direct reports.
- Audit staff timecards and performance metrics for accuracy and adherence to incentives.
- Address complex employee inquiries and provide strategic solutions.
Operations Management:
- Oversee daily property management operations, ensuring service efficiency and effectiveness.
- Implement best practices in property management, maintenance, and tenant relations.
- Monitor and respond to reviews across various platforms to uphold and improve our reputation.
- Lead weekly/monthly leadership and departmental meetings, aligning team goals with EOS principles.
Leadership Competencies:
- Attract and develop top talent through strategic recruitment and development initiatives.
- Coach team members for improved performance and future growth within the company.
- Maintain flexibility and adaptability amidst changing priorities and challenges.
- Uphold core values of: Excellence, Unimpeachable Character, Communication, Transparency, Collaboration, Relationships, Sincere Candor & Competitive Greatness
Technology and Compliance
- Leverage technology solutions for operational excellence, reporting, and communication.
- Stay updated on industry trends to implement innovative practices that enhance our service offerings.
- Organize and document processes within the Corporate Wiki to promote collaboration and knowledge sharing.
- Ensure compliance with all real estate laws and Fair Housing regulations.
- Manage evictions and legal challenges with innovative conflict resolution strategies to minimize company liability and maximize resident satisfaction.
Benefits:
Taking care of our people is a core part of our culture. We offer a wide range of creative and competitive benefits for our team members including:
- 100% Healthcare for the employee (dependents are separate)
- 10 day PTO/Sick and 8 paid holidays
- Cellphone reimbursement and Vehicle Mileage
- 1 paid volunteer day off
- 401k match
- Costco membership
The ideal candidate will exhibit detail-oriented problem-solving skills, a commitment to excellence, and alignment with our company's values, including the principles of the EOS model. If you have an ownership mentality, are ready to make a meaningful impact in property management, and contribute to a thriving work environment, we would love to hear from you!
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Experience:
- Senior leadership: 3 years (Preferred)
Ability to Commute:
- Clackamas, OR 97015 (Required)
Work Location: In person
Salary : $70,000 - $100,000
