What are the responsibilities and job description for the CLIENT ADVISOR - ROLEX BOUTIQUE position at Tourneau|Bucherer?
Job Title : Client Advisor
Reports to : Store Director, Boutique Manager
Division : Retail, Brand Boutique
Overview :
The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives within our brand boutique. Creating an outstanding client experience is a critical aspect of this job. This is accomplished through excellent interpersonal communication, demonstrating enthusiasm and passion for the brand at all times, attractive and inviting displays, as well as clean and well-lit stores.
It is crucial that Client Advisor focuses on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.
Essential Job Responsibilities :
Ensure an outstanding client experience
- Work to create a positive, inviting and elevated environment for the discerning client.
- Be enthusiastic and knowledgeable of the brand's unique heritage, the range of products, and specific product attributes and availability.
- Greet the client when they enter the store, listen to their needs and ask discovery questions.
- Educate and inform the client based on their needs, building trust and developing a long-term client relationship.
- Responsible for implementing brand strategies and guidelines.
- Make certain the visual presentation of the watches is consistent with the luxury image of the brand.
- In the event that the client contact results in a sale, efficiently close and process the sale :
Process payment accurately and in alignment with policy and partnering with the Operations Department to process the payment, as applicable
Meeting or exceeding sales objectives
Other
Brand Responsibility
Requirements
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
