What are the responsibilities and job description for the Customer Experience Associate position at TOV Furniture?
Join Our Team
We're a dynamic and fast-growing company that values teamwork and excellent customer service. As a customer service representative, you'll be the face of our company, and we're seeking a talented individual to join our ranks.
Job Description
As a customer service representative, you'll be responsible for helping customers via phone, email, and chat. You'll provide order status updates, make edits, and handle cancellation requests while maintaining accurate records of customer interactions.
Key Responsibilities
- Help customers with product questions and order-related issues.
- Work with warehouses and shipping partners to resolve order-related issues.
- Send out fabric swatches to customers.
- Provide weekly updates to customers waiting on backordered items.
Requirements
No experience necessary. We'll provide training to the right candidate.
Benefits
We offer health insurance, life insurance, 401K match, paid vacation time, and a fully stocked pantry.
