What are the responsibilities and job description for the Customer Service Representive position at Tower Industries, Inc.?
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Essential Functions :
Ensures delivery of excellent customer service through fast and accurate order processing, communication, and coordination with other departments to resolve inquires.
Builds and maintains business relationship with clients by providing prompt and accurate service so as to promote an exceptional customer experience.
Key Areas of Responsibility
Conduct all customer communications in a professional and courteous manner.
Respond to customers' installation and technical inquiries in a timely and efficient manner.
Answer incoming telephone calls.
Assist customers in showroom with general product information and color selections.
Coordinate with customers to obtain missing information and to resolve any other foreseeable impediments to order completion.
Confirm price changes to customer and obtain final approval prior to issuing order for production.
Support Sales staff as needed.
Call customers to schedule templates, installations and service work.
Create invoices in QuickBooks once job is complete.
Other duties as deemed reasonable and necessary by the Company.
Minimum Qualifications
A Core Value fit : 'We are kind. We take initiative. We get it done. We make it right. We are humble. We are enthusiastic.'
Commitment to quality customer service
Pleasant phone voice and demeanor, excellent attitude, desire to assist co-workers and being a team player are essential
Excellent organizational skills, ability to think independently, and follow-up on tasks
A creative demeanor with attention to detail
A dedication to continuous improvement
Ability to multi-task and switch from one assignment to the next without being flustered
Thorough understanding of countertop fabrication and installation
Strong math skills
Position Qualifications
Level of Experience : Three to five years customer service related experience
Computer Skills : Proficient Microsoft Office Software to include Word, Excel and Outlook
Certifications / Licenses None
Preferred Qualifications
General Knowledge of the Kitchen & Bath Industry
General Knowledge of Construction Processes, Means, and Methods
Position Requirements
1. Core value fit - We are kind, We are enthusiastic, We are humble, We take initiative, We get it done, We make it right.
2. Commitment to Quality Customer Service.
3. Abile to read, understand, and use road maps and software on a daily basis.
4. Extensive knowledge of geography.
5. Good organizational skills, ability to think independently and follow-up on tasks.
6. Pleasant phone voice and demeanor, excellent attitude, desire to assist co-workers as a team player are essential.
7. Excellent verbal and written communication skills using proper grammar and punctuation.
8. A creative demeanor with attention to detail.
9. A dedication to continuous improvement.
10. Proficiency in Microsoft Office software &using online mapping websites to estimate mileage and time-in-transit.
11. Ability to multi-task and switch from one assignment to the next without being flustered.
Preferred Qualifications :
1. General knowledge of the Kitchen & Bath Industry.
2. General knowledge of construction processes, means and methods.
3. Experience with demand scheduling and forecasting.
4. Call Center or similar experience.
About the Organization
Tower Industries is the premier provider of premium surfacing solutions for a wide variety of residential, commercial, and institutional applications. We have worked tirelessly to build a business driven by hard work, top-quality surfacing products, innovative solutions, and continuous improvement. All Tower Industries products are custom-fabricated in our 60,000 square foot manufacturing facility located in Massillon, Ohio.
We work regularly with architects, designers, contractors, and builders, offering open lines of communication, creative ideas, and responsive customer service. Our unrivaled flexibility, in both our business model and the design of our products, allows you to focus on other pressing business priorities.
Our Mission
Tower Industries is committed to serving a wide range of national clients, including commercial general contractors, millwork / casework suppliers, dealers, builders, specifiers, architects, and designers. We also regionally and locally serve residential customers, commercial general contractors, millwork / casework suppliers, dealers, builders, specifiers, architects, and designers. We are dedicated to exceeding customer expectations and delivering absolute, on-time performance.
We are a drug-free workplace.
This position is currently accepting applications.
