IT Specialist

Welcome to Tower EV

(IT Specialist)

We are excited to have you explore the opportunity to join our team as an IT Specialist at Tower EV. We are dedicated to revolutionizing the transportation industry by offering eco-friendly, premium ride-sharing services to our customers. Our focus on innovation, safety, and customer satisfaction sets us apart in the rapidly evolving transportation sector.

About the Role: The Entry-Level IT Specialist will play an essential role in supporting our IT department by maintaining and troubleshooting various technical systems across the company. This position involves assisting with hardware and software setup, providing user support, and ensuring the integrity of our internal network and systems. Your expertise will help keep our technology running smoothly, contributing to the overall efficiency of the company. We are eager to see how your skills and fresh perspectives will help us continue to grow.

Job Title: IT Specialist

Department: IT

Reports to: IT Manager

Hourly Rate: $20/hourly

Key Responsibilities:

• Technical Support & Troubleshooting
• Provide first-line support to employees for hardware and software issues, ensuring timely resolution
• Assist in diagnosing and resolving network and computer system problems
• Hardware & Software Setup
• Assist in the installation, configuration, and maintenance of company hardware (computers, printers, etc.)
• Help with software installations, updates, and troubleshooting
• Network Maintenance
• Monitor and maintain the organization’s network infrastructure
• Assist with managing network access and security protocols to ensure smooth operations
• Documentation & Reporting
• Keep detailed records of IT issues, resolutions, and troubleshooting steps
• Provide regular updates and reports on system performance and incidents
• User Support
• Assist employees with access issues, password resets, and other technology-related inquiries
• Offer guidance on best practices for using various software and IT systems
• System & Security Maintenance
• Support routine system updates and patches to ensure all systems are secure and up to date
• Assist in backup and disaster recovery procedures to protect company data

General Skills & Qualifications:

• Basic IT Knowledge
• Familiarity with computer hardware, operating systems (Windows, macOS), and office software (Microsoft Office Suite)
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Problem-Solving Abilities
• Strong troubleshooting skills and the ability to work under pressure to resolve technical issues
• Communication Skills
• Ability to clearly explain technical issues and solutions to non-technical users
• Excellent written and verbal communication skills
• Attention to Detail
• Ability to follow procedures precisely and maintain organized records
• Learning and Adaptability
• Eagerness to learn new technologies and expand your technical knowledge
• Ability to quickly adapt to new tools and systems
• Education/Experience
• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience
• Any IT certifications (e.g., CompTIA A , Network ) are a plus but not required

Benefits:

• Medical, dental, and vision benefits are provided through Thatch’s ICHRA,
  
  

starting on the 1st of the month following 60 days of employment.

• Paid time off is accrued weekly from the first week of work but cannot be
  
  

used until after completing 90 days of employment. Eligible employees are

required to provide ample notice and get HR/Managerial approval prior to

using paid vacations.

• $40 personal phone reimbursement eligibility depending on position will be
  
  

issued monthly.

Technology:

• Company Tools: Proficiency in Microsoft Office applications including Teams, Word, and Excel
• Learning New Tools: Be ready to learn new applications and tools used within the company
• Cybersecurity Awareness: Adhere to Tower EV's cybersecurity policies to protect company data
  
  

Additional Duties:

• Follow company policies and procedures as indicated in the Employee Handbook
• Work efficiently and safely, adhering to time management standards
• Maintain a positive attitude and work cooperatively with team members
• Perform additional IT-related tasks as needed or assigned by the IT Manager
  
  

Additional Information:

• Employees must have reliable transportation to and from the workplace
• Schedules are malleable and may be subject to change. Please check in with
  
  

Management regarding any changes.

• This outline is not intended to be all-inclusive of employee’s duties and
  
  

responsibilities as they may change on the discretion of TowerMobility.

• This is a Monday-Friday position. Working from 9am-5:30pm. Saturday’s as
  
  

needed.

It is the policy of TowerMobility to provide equal employment opportunities to all applications without regard to race, color, creed, religion, sex, gender, pregnancy status, gender identity, gender expression, national origin, citizenship, age ancestry, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, reproductive health care decision make, military or veteran status or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination,

layoff, transfer, leaves of absence, and compensation. In addition, TowerMobility will provide reasonable accommodations for qualified individuals with disabilities.

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