What are the responsibilities and job description for the Operations Supervisor position at Tower Mobility?
Welcome to Tower EV
Operations Supervisor
We are delighted to have you show an interest in joining our team as an
Operations Supervisor at Tower EV . We are dedicated to revolutionizing
transportation by providing premium eco-friendly ride-sharing services to our
customers. Our commitment to excellence, safety, and customer satisfaction sets us
apart in the industry.
About the Role: The Operations Supervisor is responsible for handling
operational issues and effectively escalating them to the appropriate departments.
They will implement operational protocols, actively monitor our operations, and
provide ongoing coaching to our drivers. Through regular coaching sessions, they
will focus on enhancing road safety practices, ensuring proper app usage,
promoting professionalism, and addressing any other pertinent concerns that arise.
We are thrilled to see how your skills and experience will contribute significantly
to our company. Below is an overview of your responsibilities and other pertinent
information.
Job Title: Operations Supervisor
Department: Operations
Reports to: Operations Manager
Annual Salary: $68,000
Key Responsibilities:
● Dispatch and Driver Management
○ Ensure the dispatch is conducted efficiently per standards of our
operations.
○ Monitor zoning for drivers and position them according to zone maps
provided by the Operations Managers.
○ Monitor performance on Uber Dashboard and escalate repetitive low
scorers to the Operations Managers.○ Coach drivers on road safety , break compliance, professionalism, and
customer service.
○ Answer phones to assist with any road-side assistance.
○ Ability to analyze any road-side situation and take the proper steps to
efficiently resolve the issue.
○ Maintain and evaluate attendance points.
● Scheduling and Coordination
○ Create weekly schedules with Operations Managers and approve
timecards on a daily basis.
○ Ensure Operations Coordinators are providing the required tools to the
Drivers prior to each shift.
○ Delegate tasks to Operations Coordinators to minimize downtime.
○ Ensure coverage when Operations Coordinators are on breaks.
○ Monitor Operations Coordinators on a regular basis to ensure
softwares like Samsara and Uber Dashboard are being used
appropriately.
○ Help Operations Coordinators manage parking and traffic in the
garage.
● V ehicle and Equipment Management
○ Ensure vehicles are being charged before shifts begin.
○ Monitor safety alerts and escalate to the Safety Department when
needed.
○ Assist with the setup of the newly arrived vehicles.
○ Ability to maintain strong communication with the Management team.
General Skills & Qualifications:
● Strong Leadership and team management skills.
● Excellent problem-solving abilities with a focus on continuous improvement
in learning.
● Ability to work in a fast-paced environment and adapt to unpredictable
situations.
● Handle interacting with various team members on a daily basis.● Experience in Operations is preferred.
● Strong communication and organizational skills.
● Must have an active driver’s license and be approved on the company’s
insurance.
● Proficiency in English, including reading, writing, speaking, and listening.
● Able to lift up to 50 pounds without assistance as needed.
Benefits:
● Medical, dental, and vision benefits are provided through Thatch’s ICHRA,
starting on the 1st of the month following 60 days of employment.
● Paid time off is accrued weekly from the first week of work but cannot be
used until after completing 90 days of employment. Eligible employees are
required to provide ample notice and get HR/Managerial approval prior to
using paid vacations.
● $40 personal phone reimbursement eligibility depending on position will be
issued monthly.
Communication Channels:
● Email; a towerev, towermobility, or towerwav email will be assigned to you.
● Dialpad; for making outward calls or receiving inward calls based on
department.
● Microsoft teams; for internal communication between employees.
Technology:
● Stay updated on technological advancements and utilize company tools and
resources effectively.
● Preferred intermediate knowledge on all Microsoft Applications including,
but not limited to, Microsoft Teams, Microsoft Word, and Microsoft Excel.
● General Knowledge of the Uber Application, and its functions.
● General to Proficient knowledge of ADP depending on job position.
● Possess the ability to operate the Uber Driver App, Tesla Interface, Fleetio,
and navigation systems proficiently.● Be able to quickly learn new apps, software, and dashboards adopted and
used within the company.
● Abide by the company’s cybersecurity policies.
Additional Duties:
● Adhere to Tower’s policies and procedures as indicated in the Employee
Handbook.
● Work in a safe and effective manner.
● Perform duties as workload necessitates.
● Maintain a positive and cooperative attitude.
● Communicate regularly with team members or higher management about
work related topics depending on the issues.
● Demonstrate efficient time management skills.
● Demonstrate regular and reliable attendance and punctuality.
● Meet applicable productivity standards.
● Complete all other duties as assigned by TowerMobility.
Additional Information:
● Employees must have reliable transportation to and from the workplace.
● Schedules are malleable and may be subject to change. Please check in with
Management regarding any changes.
● This outline is not intended to be all-inclusive of employee’s duties and
responsibilities as they may change on the discretion of TowerMobility.
It is the policy of TowerMobility to provide equal employment opportunities to all
applications without regard to race, color, creed, religion, sex, gender, pregnancy
status, gender identity, gender expression, national origin, citizenship, age ancestry,
sexual orientation, physical or mental disability, medical condition, genetic
information, marital status, registered domestic partner status, reproductive health
care decision make, military or veteran status or any other characteristic protected
by federal, state, or local law. This policy applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion, termination,layoff, transfer, leaves of absence, and compensation. In addition, TowerMobility
will provide reasonable accommodations for qualified individuals with disabilities.
Salary : $68,000
