Building Concierge/ Tenant Services Coordinator

Voted one of the Best Places to Work (BPTW) by the Orlando Business Journal (second year in a row), Tower Realty Partners is seeking great people to join our awesome team. We are looking for someone who has strong customer service and computer skills and has a great attitude.

Tower Realty is a leading commercial real estate company that owns and manages commercial properties across the Sunbelt. Our people are passionate about what they do and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, Tower Realty is the right company for you!

About us

Tower is a leading commercial real estate office operator specializing in value-add investment opportunities throughout the Sunbelt markets. Based in downtown Orlando and working with our local, national and global partners, we execute in high-growth markets, deploying an agile, innovative approach to each investment and management opportunity. Tower employs nearly 65 employees and currently has 6 million square feet of assets under management.

A Brief Overview Property level administrative support function providing assistance to all on-site activities and coordination with property management team. On-site property customer service representative. May also support certain tasks for leasing (tours, follow-up, information/documentation needs), property management (tenant service coordination and follow up) and budget tracking/accounting. Represent the property owner to tenants, co-owners and the public.

What you will do

· Provide front-line customer service to tenants. Administer the tenant system (Angus), including dispatching work orders, training tenants and employees, and monitoring reports and completion of work orders Respond to all tenant requests and calls, determine urgency, prepare work orders, and consult with property management as necessary Coordinate the day-to-day tenant communications, including after-hours memo notifications of evening contractors, scheduling the vendor service dates and times, etc. Assist in creating the move-in packages for property management to distribute. Manage conference room scheduling and maintain the appearance, setup, supplies, food, beverage, etc.

· Assist in preparing and delivering timely, accurate and complete reports. Assist property management in pulling reports from the tenant system Review reports from tenant system with Assistant Property Manager and/or Property Manager to ensure tenant metrics are being met

· ACCOUNTS RECEIVABLE: Process bill backs and prepare invoices/statements to tenants Responsible for the initial contact and basic follow-up with the tenants regarding charges or credits on their account

· ACCOUNTS PAYABLE: Process and code vendor invoices, including routing for review and approval Handle vendor inquiries and act as a liaison between property management, a construction manager, and vendors Ensure appropriate back-up for construction projects (capital, TI, and Major Repairs)

· Greet and host all visitors and answer the reception phone Provide administrative support for Regional Portfolio Manager and/or Property Manager by typing general correspondence, preparing expense reports, etc. Assist with office filing Order and maintain office supplies Maintain appearance of the office Open, sort, and date stamp incoming mail Monitor radio communications and forward significant issues to property management Assist IT with troubleshooting issues related to the network, printers, scanners, etc.

Qualifications

· 2 years or more Minimum of two years experience in front-line customer service

· 2 years or more Progressive experience in Property Management

· Proficiency in Microsoft Office, High

· Must have exceptional telephone, verbal and written communication skills. High

· College level course work completed in real estate Low

· Real estate software experience preferred Low

· Must be self-starter, self-disciplined, and highly organized. High

· Must have a strong work ethic, be team-oriented and highly dependable High

· CSM, CPM or RPA credentials

Workspace/Environment: This is an on-site position.

Pay: Tower offers competitive wages. Your talents, skills and experience will be rewarded with a competitive compensation and excellent benefits package.

Please note, in order to be considered for this position, you must complete all really requested assessments.

Commitment to Equal Employment Opportunity

Tower Realty Asset Management, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. PLEASE DO NOT SUBMIT PHOTOGRAPHS of yourself on your resume and/or cover letter.

Job Type: Full-time

Pay: $19.23 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Pet insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $19 - $22