What are the responsibilities and job description for the Guest Service Coordinator position at Town and Country Motorcoach and RV Resort?
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Job Title: Guest Services Coordinator
Overview:
As a Guest Services Coordinator, you will manage the daily office tasks and administrative duties of the resort while working closely with the Resort Manager and team. Your role will focus on providing top-notch customer service and ensuring smooth operations for our guests.
Job Responsibilities:
- Welcome guests and establish rapport with both current and prospective guests. Address guest comments, suggestions, and complaints.
- Manage guest check-ins and check-outs efficiently.
- Handle administrative tasks, including answering phones, typing, filing, and general office duties.
- Process reservations, collect payments, and respond to guest inquiries.
- Maintain resort records, reports, and files.
- Review and code invoices for manager approval.
- Prepare and distribute resort communications, such as rule reminders, newsletters, and notices.
- Monitor office supplies and prepare orders when needed.
- Assist in planning and coordinating events and activities for guests and residents.
- Support the preparation of marketing materials.
- Perform other duties as assigned.
Job Requirements:
- High school diploma or GED.
- At least 2 years of administrative experience.
- Strong customer service and telephone skills.
- Effective problem-solving abilities.
- Professional appearance and demeanor.
- Intermediate to advanced computer skills, with proficiency in Microsoft Office Suite, email, internet, and data entry.
- Experience in an RV resort office or hotel front desk setting is a plus.
Perks & Benefits:
At Town and Country Motorcoach and RV Resort, you’ll be part of a leading organization that values, supports, and inspires its team members. We offer a collaborative and rewarding work environment with opportunities for growth and learning. Be prepared to bring your best every day, and we’ll offer exciting challenges, stretch assignments, and a supportive atmosphere to help you thrive.
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Ability to Commute:
- Mount Vernon, WA 98273 (Required)
Ability to Relocate:
- Mount Vernon, WA 98273: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $22