What are the responsibilities and job description for the Communication Specialist / Customer Service Advisor position at Town and Country Pest Solutions?
We are excited to be growing our Customer Service Advisor team and are looking for a professional, service-minded individual with great communication skills, attention to detail and a positive can-do attitude! If you feel this describes you, we may have a position for YOU! We are an innovative, family-run business that is community-minded and service oriented.
Check out this latest video of our Town and Country Team (copy and paste the link below):
https://www.youtube.com/watch?v=7vwh-NSGy0s&authuser=0
Here are just some of the things we are looking for in our Customer Service Team Members:
We are looking for candidates with 3 years of customer service experience in an office environment and who genuinely CARE and enjoy communicating, listening and servicing customers to help meet their needs. If you are looking for a full time position in our innovative family run business, please go ahead and submit your application! Our desire is to find community-minded individuals, motivated to provide the most honest and effective service for our customers.
The primary job responsibilities include:
- Answering incoming phone calls to help diagnose our customers situation.
- Responding to both Emails and text communication to new and current customers.
- Multitasking through communication and scheduling for either our residential or commercial customers in our scheduling system.
- Communicating with our technicians regarding any appropriate follow up details.
Town and Country is a GREAT place to work! We offers health benefits, 401(k) with company match, dental insurance and bonuses based on performance.
Job Type: Full-time
Pay: $17.50 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
- Retirement plan
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 3 years (Required)
- Sales: 1 year (Preferred)
- Email / Written communication: 2 years (Preferred)
- Office: 2 years (Preferred)
Work Location: In person
Salary : $18 - $19
