What are the responsibilities and job description for the Dispatch and Customer Service Coordinator position at Town Center Inc?
Town Center has been in business for 45 years and is Michigan's leading commercial restaurant industry repair company. We specialize in HVAC, refrigeration, plumbing, electrical, commercial cooking equipment and facility services. We're family-owned and operated and take pride in being a great place to work with great benefits!
If you are an outgoing individual with a great attitude and excellent work ethic, then we would love to have you join our team as a dispatcher and customer service support representative!
Job Description
- Confirm service appointments with customers and technicians via phone, email, and text.
- Reschedule appointments as necessary, ensuring customer satisfaction and efficient use of technician time.
- Retain customers by providing exceptional service and addressing any concerns promptly.
- Schedule day-today service appointments and communicate appointment times/changes with technicians.
- Monitor and respond to emails and texts related to scheduling and customer inquiries.
- Update scheduling information accurately and in a timely manner.
- Maintain detailed records of customer interactions and appointment changes.
- Collaborate with team members to enhance overall efficiency in service.
- Monitor and manage multi-line phone systems to ensure seamless communication.
- Work independently and as part of a team to meet service goals.
- Assist with typing and emailing quotes to customers for their approval
- Other miscellaneous office administration duties as assigned
Requirements
- Proven experience in a customer service or scheduling role, preferably in the commercial services industry.
- Strong communication skills, both verbal and written.
- Strong organizational and time management abilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Familiarity with data entry
- Proficient in using scheduling software and other computer applications.
- Reliable and dependable, with a strong work ethic.
- Ability to work independently and collaborate effectively with a team.
- Exceptional customer service skills and a commitment to retaining customers.
- Strong analytical skills and attention to detail
Benefit Overview
- Competitive Wages
- 401k w/Generous 4% Company Match
- Company Paid Personal Time Off (2 Weeks after 90 Days)
- 100% Employer Sponsored Health Insurance
- 100% Employer Sponsored Dental Insurance
- Vision Insurance
- Life Insurance
- Voluntary Disability Plans
- Paid Holidays
- Paid overtime
- Weekly pay
- Opportunity for advancement
Town Center Inc. is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $17 - $20
