What are the responsibilities and job description for the BDC Representative position at Town & Country Jeep?
Join our BDC Team! Experienced Dealership Rep wanted!
40 Hour Work Week with some nights and weekends
Our BDC Representative is the first person our customers speak to whether it is online / Text messaging or by phone. BDC Representatives are responsible for handling incoming phone calls and internet requests as well as scheduling appointments. This is a great career opportunity for applicants with automotive experience, or very similar experience with a success record.
BDC Responsibilities include:
- Answering all incoming calls to the department and scheduling appointments
- Answering all internet inquiries to facilitate appointments into the dealership
- Making phone calls to customers after they have visited the showroom to find out about their experience
- Helps customers with vehicle selection and promotes model options and features, value-add products, and services via phone, email, text, or chat
- Maintains accurate sales documentation in CRM
- Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions
- Attends all staff meetings, trainings, and educational classes as required
- Performs other duties as assigned
BDC Qualifications:
- Must have a clear, articulate, and pleasant speaking voice
- Must be a self-starter
- Customer service and/or telephone contact experience
- Must be dependable and report to work every day on time
- Must be friendly and upbeat and like talking on the phone helping people find answers to their questions
- Must be able to address and answer customer requests via phone and e-mail
- Strong organizational skills and the ability to effectively multi-task. Excellent follow-up skills
- Dependable and compliant in following assigned work schedule, which will include evening and one day on the weekend.
- Excellent communication and interpersonal skills to interact professionally with customers, co-workers, management, and others
- Must be a "people person" but still know how to control the conversation
- Excellent telephone skills. Proficient computer and internet skills
What We Offer:
- Competitive Pay
- Medical, Dental & Vision Insurance
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Family-owned and operated
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $60,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Commission pay
Work Location: In person
Salary : $60,000 - $85,000