What are the responsibilities and job description for the Service BDC Representative position at Westbury Jeep Chrysler Dodge Inc?
At VIP, our purpose is to create exceptional value and experiences for every customer, surpassing our competitors. Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer experiences.
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.
Click Link below to learn more about our group and dealership –
VIP Automotive Group
BDC Service Representative
Full-Time Opportunity: 5 Day Work Week
Monday, Tuesday, Wednesday, Friday - 9:00 - 5:00
Saturday 8:00 - 4:00
Job Description & Duties:
Addresses online inquiries from consumers, ensuring the dealership achieves its highest profit potential on Internet sales, adhering to dealership standards.
- Effectively communicates with customers and prospects using their preferred method, whether it's phone or email.
- Possesses comprehensive knowledge of all dealership products and services.
- Guides customers to relevant product information resources, including online sources.
- Assists customers in the selection process.
- Understands the mindset of customers and employs strategies to encourage them to visit the service center for a proper vehicle service/maintaince/repair and to finalize the transaction.
- Regularly checks and promptly responds to emails and inquiries, ensuring timely delivery of messages to other departments and notifying customers of forwarded messages.
- Handles all Internet sales inquiries in a professional manner.
- Coordinates Internet promotions and advertising efforts.
- Serves as a liaison with services utilized by the dealership for site promotion and advertising.
- Maintains an active customer database to foster repeat business.
- Sets personal income goals aligned with dealership productivity standards and devises strategies to achieve them.
- Participates in product and sales training sessions as directed by management.
- Attends meetings as required.
- Demonstrates punctuality, professionalism, and a positive attitude daily, appearing well-groomed and dressed appropriately to conduct business.
- Maintains a professional appearance at all times.
Qualifications:
Manufacturer Training
Product knowledge
To excel in this role, candidates must perform each essential duty satisfactorily. The requirements above represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.
Job Type:
Full-time
Salary: $40,000-48,000.00 per year based on experience
Benefits Include:
- Medical and Dental Insurance
- 401(k) Retirement Plan
- Employee Discounts on Vehicle Purchases, Parts, and Service
- Paid Time Off
- Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
- Comprehensive Employee Recognition Programs
- Opportunities for Career Advancement
- Professional Development Assistance
- Retirement Plan
Schedule:
Monday, Tuesday, Wednesday, Friday - 9:00 - 5:00
Saturday 8:00 - 4:00
Salary : $40,000 - $48,000
