What are the responsibilities and job description for the Public Liaison Assistant - Part Time position at Town of Blacksburg, VA?
General Definition of Work
Under general supervision, the purpose of the Public Liaison Assistant position is the delivery of professional police services to the public while also providing administrative assistance to police officers and various other tasks as assigned.
Shift: Rotating shifts include days, evenings, weekends, and holidays
The Town of Blacksburg is an EEO Employer M/F/D/V
Essential Functions
- Serves as the first point of contact for all incoming visitors to the Police Department
- Receives inquiries from the general public in person and by telephone and directs them to the appropriate resources
- Operates and monitors VCIN/NCIC, computer aided dispatch (CAD) software, and digital mapping software
- Operates and monitors several radio frequencies for police, fire, and rescue within the town as well as monitoring radio frequencies from surrounding jurisdictions
- Receives and transmits police messages by radio and telephone, directs officers on duty to meet a variety of problems requiring police action
- Assist police officers by researching and obtaining information through various computer software programs
- Performs clerical duties and maintains various logs
- Creates and maintains daily intelligence bulletins and forwards information to appropriate personnel
- Monitors alarm systems located in various business establishments
- Monitors and operates security cameras for various locations
Knowledge, Skills, and Abilities
- General knowledge of police radio dispatching
- Ability to enter data into various computer programs and spreadsheets
- Ability to remain calm in emergency situations and to quickly relay messages to proper source
- Ability to maintain cooperative relationships with the public and other members of the Police Department
- Ability to treat matters and information as confidential
- A good, clear speaking voice is essential
- Proficiency with Microsoft Office suite to include Word, Excel, Access and Outlook
- Ability to successfully complete a 40-hour emergency dispatching training program and obtain VCIN user certification within six months of hire date
- A satisfactory post-offer, pre-employment criminal background investigation will be required of the selected applicant
- Graduation from an accredited high school
- At least one year clerical or communications experience desirable
- Valid driver's license with a satisfactory driving record
- Must be available to work days, nights, weekends, holidays, and rotating shifts
**A BACKGROUND INVESTIGATION WILL BE CONDUCTED TO INCLUDE A POLYGRAPH, PSYCHOLOGICAL TEST, AND DRUG SCREENING**
Physical Requirements
- This position requires long periods of sitting or standing in one place with movement restricted to a specific area when working alone.
- Must be able to visually monitor several computer screens and security camera feeds.
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